Job Details

Kaiser Aluminum in seeking a Customer Service Representative to join our onsite aluminum extrusion team in Chandler Arizona. The Customer Service Representative is responsible for an outstanding customer experience in the sale and service of our extruded hard alloy aluminum shapes products to business and distribution establishments.

What you will work on:

• Serve as the front line "Voice and Face" of Kaiser Aluminum with our customers.
• Ensure responsiveness to inquiries for sales quotes, orders, status updates and claims processing.
• Perform timely and accurate order entry and order status reports.
• Actively communicate with multiple departments including but not limited to Accounting, Traffic, Planning, Technical, Quality and outside Sales personnel.
• Follow-up on customer usage of Kaiser's products.
• Become and remain knowledgeable on changes and developments related to sales, market and products.
• Provide short-term business management input for production planning and scheduling.
• Work with management to overcome technical and business objections of current and prospective customers as needed.
• Keep management informed of all sales activity, including timely preparation of reports as requested and contract administration.

What you will bring to the role:

• An undergraduate degree in Business, Marketing, or related field or equivalent combination of education and experience is preferred.
• Strong written and verbal communication skills.
• Proven ability to work in teams.
• High attention to detail.
• Proven ability to manage multiple tasks simultaneously.
• Strong PC skills, including Windows, Word, and Excel.
• Previous customer service experience with industrial products is preferred.
• A basic understanding of metals and the extrusion process is desirable.
• Be someone with an exceptional capacity to understand the complexity and nuances of Kaiser Aluminum's organization, the market in which it competes, and the value drivers and key performance metrics in the business.
• Have well developed interpersonal and business partnering skills, with the ability to quickly adapt to, be accepted by, and interrelate with the organization at all levels.
• Show initiative by taking the lead in projects and driving results.

We are an equal opportunity employer. All applicants will be considered based on job-related qualifications and abilities. There shall be no discrimination on the basis of age, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, veteran, or disability status.

About Kaiser Aluminum: Talented people join our team because we are a company passionate about environmental sustainability, employee growth, contributing back to our communities and championing an inclusive culture.

No third-party candidate submissions are being accepted at this time for this opening