Job Details

Flexible scheduling

• As a Guest Service/Admissions Team Member, you will be responsible for assisting our guests with a wide variety of needs, ensuring they have a positive experience at the park. Your primary duties will include:
• Conducting all business with a professional, courteous, and friendly attitude toward both guests and fellow employees
• Researching and resolving guest concerns in a calm and professional manner, documenting situations appropriately, and notifying your Supervisor in a timely manner
• Utilizing park information resources to stay updated on daily activities and operational information needed to assist guests
• Assisting guests with general park information, website inquiries, and questions via phone, email, Salesforce, online chat, and in person
• Handling coupon inquiries and ticket adjustments
• Operating a Point of Sale (POS) system to process transactions (credit/debit card, mobile) and issue media to guests
• Accurately creating passes or memberships using specialized computer systems
• Registering guests using Qsmart mobile and providing guidance on how to use the service
• Ensuring that tickets, passes, and memberships match the number of guests entering the park, and scanning them to ensure validity
• Maintaining confidentiality regarding all situations
• Maintaining cleanliness standards in all Guest Services locations and throughout the park
• Assisting with data entry tasks for guest situations using a computer
• Willingness to work across various positions within the Guest Services department as needed

• Must be at least 16 years of age
• Strong problem-solving, analytical, and organizational skills
• Ability to work without direct supervision and make independent decisions
• Cash handling experience is preferred
• Ability to work 30-40 hours per week, including varied shifts (days, nights, weekends, and holidays)
• Prior experience with computer usage is required
• Ability to learn and use multiple computer programs
• Strong verbal and communication skills with the ability to fluently speak, write, and comprehend English
• Physical ability to hold a handheld scanner (approx. 2.5 lbs) for up to 6 continuous hours
• Ability to walk up to 2 miles per day over various surfaces
• Ability to stand for extended periods (up to 6 hours) in adverse weather conditions
• Must be professional, self-motivated, and possess strong multi-tasking and enthusiasm
• Strong teamwork skills and the ability to collaborate with others