Job Details

Summary-Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints

PRIMARY DUTIES & RESPONSIBILITIES-

? Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or

obtain details of complaints.

? Provide a service such as a license, registration, title, permit, or program eligibility information

? Check to ensure that appropriate changes were made to resolve customers' problems.

? Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

? Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

? Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

? Refer unresolved customer grievances to designated departments for further investigation.

? Determine charges for services requested, collect deposits or payments, or arrange for billing.

? Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments