Job Details

Customer Service Representative

Bad Dragon is a modern production, design, and fulfillment company headquartered in Phoenix, Arizona, specializing in the manufacturing and retail of adult products. The company is committed to maintaining a professional, efficient, and collaborative work environment that encourages innovation and continuous improvement.

Bad Dragon is seeking an experienced customer service representative to provide exceptional service and online support to its customers. The successful candidate will demonstrate strong communication skills, professionalism, and the ability to build and maintain positive customer relationships.

This is a full-time, on-site position based in Phoenix, Arizona. The standard work schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m. Work hours may be adjusted based on operational requirements.

Job duties include:

• Prepare for customer inquiries by becoming familiar with our products, services, and internal support policies.
• Resolve product and service issues by clarifying the customer's concerns, identifying root causes, proposing and executing effective solutions, and following up to ensure satisfaction.
• Respond to customer emails and live chats (and phone calls in the future) promptly and professionally.
• Deliver clear, friendly, and thorough responses with a focus on accuracy and empathy.
• Assist with warranty and damage claims, returned or abandoned packages, and replacement orders.
• Process order changes, refunds, and additional payments.
• Maintain accurate records of all customer interactions and resolutions.
• Provide basic technical support for website navigation, account access, and troubleshooting.
• Collaborate with other departments to discuss customer and company news and feedback.