Job Details

Title: Service Desk Associate

Location: Onsite, 5 days/week
Type: Contract-to-Hire
Schedule: Monday-Friday; rotating on-call every 3rd week (after first few months)
Pay Rate: $20-$22/hr
Experience Level: 1-5 Years

Contact: Brian Merin;215-###-####; ...@Judge.com

Summary:

We are seeking an Service Desk Technician with strong customer service skills and hands-on experience working with computers. Candidates with strong blend of technical troubleshooting and customer service excellence.

This role is fully onsite and heavily focused on supporting end-users in person, including C-Suite stakeholders. While much of the technical skillset can be taught on the job, strong communication, professionalism, and empathy are essential.

RESPONSIBILITES:

• Provide in-person and phone-based support for end-users
• Install, configure, and maintain Windows 10/11 and macOS workstations
• Perform basic hardware setup including monitors, docks, keyboards, and mice
• Assist with A/V setup for Zoom and conference-room sessions
• Manage and prioritize incoming service desk tickets
• Troubleshoot issues and work toward swift resolution
• Collaborate with team members and work onsite in a Help Desk environment
• Deliver high-quality customer service with empathy and professionalism
• Participate in rotating on-call schedule (every 3rd week; overtime applies)

• Experience installing and maintaining Windows 10/11 and/or macOS
• Basic hardware support and workstation setup
• Experience supporting A/V sessions (Zoom, conference rooms)

• Ability to manage and prioritize a ticket queue
• Staying organized and on task

• Strong communication skills for in-person and phone support
• Ability to demonstrate empathy, patience, and professionalism
• Comfortable engaging with C-Suite users

• Ability to work onsite with a team
• Effective verbal communication and teamwork skills

• Experience with MDM tools (PDQ, SmartDeploy, Jamf)
• Exposure to Linux operating systems
• Basic familiarity with command-line tools (PowerShell, Bash, Python, etc.)

• Strong customer service background
• Interest in IT and hands-on computer work
• Eager to learn and grow in an IT environment
• Comfortable working onsite daily in a collaborative environment