Job Details

Job Description

Voted one of Phoenix's Great Places to Work, Lectric eBikes is one of the fastest-growing electric bike companies in the country. Our commitment to innovation, customer experience, and people-first culture makes this an exciting place to work and grow.

We are seeking a Seasonal Customer Service Representative (CSR) to support our Customer Experience team during peak business months. This is a Temporary Full-Time Equivalent (FTE) position scheduled to run through September. In this role, you will provide high-quality customer support while contributing to daily operations in a fast-paced, high-growth environment.

Position Overview

Employment Type: Temporary FTE (through September)
Schedule: Full-time, Monday through Friday
Department: Customer Experience

This seasonal role is designed to support increased customer demand while maintaining service standards and response times.

Key Responsibilities

The Seasonal Customer Service Representative will function as an entry-level CSR and actively support day-to-day customer operations, including:

• Responding to customer inquiries via phone, email, and chat with professionalism and empathy
• Assisting customers with questions related to orders, accounts, products, warranties, and service cases
• Accurately documenting all customer interactions, resolutions, and follow-up needs in CRM systems
• Resolving basic customer concerns and escalating more complex issues as appropriate
• Supporting timely follow-ups to ensure customer satisfaction
• Monitoring assigned queues and tasks to meet response time expectations
• Participating in team meetings, training sessions, and coaching opportunities
• Maintaining knowledge of products, policies, and processes to ensure accurate information is provided

Who You Are

• Customer-focused: You enjoy helping people and take pride in creating positive experiences
• Clear communicator: You are comfortable speaking with customers and communicating professionally in writing
• Detail-oriented: You understand the importance of accuracy, documentation, and follow-through
• Adaptable: You can work in a fast-paced environment with shifting priorities
• Team-oriented: You show up ready to support the team and contribute positively

Qualifications

• High school diploma or equivalent required
• Prior customer service experience preferred
• Strong verbal and written communication skills
• Basic computer proficiency and ability to learn new systems quickly
• Service-oriented mindset with a positive attitude
• Ability to lift up to 15 pounds occasionally

What We Offer

• Hourly pay range $18 - $20: DOE
• Structured training and team support
• Real-world experience in a fast-growing organization
• Opportunity to build transferable customer service and operations skills
• Benefits are limited to those mandated by applicable state and federal law

Please note: This is a temporary, full-time seasonal position expected to conclude in September, based on business needs.

We are proud to be an inclusive, equal opportunity employer.