Job Details

Roles & Responsibilities

• Document complaint samples received in the Field Assurance Lab for evaluation.
• Support daily requests for sample return kits, including assembly, shipping domestically and internationally, and maintaining tracking documentation.
• Ensure accurate and timely shipping of sample return kits and track inventory through approved vendors.
• Oversee and process image/video review requests, maintain the review tracker, and follow up on pending requests.
• Maintain good documentation practices (GDP) when recording preliminary and sample analysis results.
• Escalate unexpected issues to the Supervisor/Manager.
• Adhere to good laboratory practices (GLP) consistent with biosafety protocols.
• Maintain a clean and organized work environment.
• Ensure professional working relationships with internal and external customers and support staff.
• Manage the storage and disposal of complaint samples in accordance with procedures.
• Support continuous improvement of lab processes.

• Previous warehouse experience (preferred).
• Experience in the medical industry (GMP) and/or laboratory environment (preferred).

• Good written and verbal communication skills.
• Detail-oriented and ability to work independently and in cross-functional teams.
• Basic problem-solving and troubleshooting skills.
• Proficient in MS Office.
• Knowledge of the FedEx shipping system for precise shipping transactions (preferred).

• High school diploma, GED, or equivalent.
• Associate degree or equivalent experience preferred.
• Must have proof of Hep B series, be willing to undergo Hep B series, or sign a waiver.