Job Details

Responsibilities/Tasks:* Contact patients daily to communicate patients Pathology results effectively and answer patients questions when needed.* Effective/strong telephone skills.* Ability to communicate with providers whether through emails or phone calls.* Competent with the terminology needed to perform the job.* Able to schedule appointments with multiple providers using Next Gen Practice Management.* Good understanding using EMA Electronic Medical Records.* Able to triage phone calls. Can help answer the patients concerns regarding their Pathology results.* Able to activate the Portal for the patient so they may view their records or pathology results.* Answer triage calls and task teams.* Update pharmacy changes.* Send medication refills when indicated.* Ability to plan, organize and prioritize each day.* Ability to work effectively as a team member with providers and other staff.* Self -starter.* Able to work with minimal supervision* Able to reach weekly goals as a team.* Motivation to succeed as a team.* Create a culture of patient excellence and delivering customer service.