Job Details

Seasonal Front Desk Assistant (AM)- Ridgeline

Ridgeline Branch - Phoenix, AZ 85086

Overview

Salary Range: $15.50 Hourly

Position Type: Seasonal

Description

POSITION DESCRIPTION: Hello Superstar! Are you able to provide the ideal customer service experience? Do you have excellent administrative skills, and can excel in the world of clerical duties? Our Part-time Front Desk Assistant position may be the perfect fit for you! The Part Time Front Desk Assistant is responsible for a variety of clerical duties. Under the direction of the Youth Development Supervisor, the Part-time Front Desk Assistant ensures that all members and parents/guardians have a safe, efficient, and pleasant experience while entering and exiting the Branch. Responsibilities include but are not limited to greeting members and parents/guardians, checking members in and out using the BGCS member tracking system, answering phones, and giving tours. If 21 or older, responsibilities may include transporting members.

ESSENTIAL FUNCTIONS:

Essential functions and responsibilities include, but are not limited to:

Reception & Clerical Responsibilities:

• Greets members, parents/guardians, potential donors, vendors, and others in a professional, customer service-oriented manner.
• Ensures that check-in and check-out process is entered timely in member tracking system.
• Answers phones, takes messages, and transfers calls. Communicates messages in a timely manner.
• Monitors front desk office supplies. Communicates when supplies need replacement.
• Gives tours to prospective Club families and other interested parties.
• Promotes Club programs, camps, and events in a knowledgeable manner.

Health & Safety:

• Ensures front desk remains safe, clean, and organized.
• Adheres to Boys & Girls Clubs of Greater Scottsdale's policies and procedures.
• Demonstrates sound judgement and decision-making. Acts quickly in emergency situations.
• Maintains Club equipment and property to ensure they stay in good working order.
• Uses positive guidance and discipline techniques to redirect member behavior issues.
• Utilizes active supervision techniques when working with Club members.
• Ensures the security of the building by monitoring the front entry.
• Confirms that all individuals checking members out are on the approved pick-up list.

Additional Responsibilities:

• Supports and mirrors the culture, mission, values, and core beliefs of Boys & Girls Clubs of Greater Scottsdale.
• Promotes an inclusive, welcoming, and respectful environment that embraces diversity.
• Other duties as assigned

Qualifications

QUALIFICATIONS & SKILLS:

Required:

• High school graduate or G.E.D. equivalent.
• Passion for working with youth and teens.
• Ability to multitask and adapt to Club's changing needs.
• Excellent verbal and written communication skills.
• Excellent interpersonal and cooperative working skills.
• Must be proficient in the use of Microsoft Suite and be comfortable adapting to new technology.
• If 21 or older, maintains a valid driver's license and meets eligibility requirements to drive Club vehicles.
• Flawless ethics and integrity.
• Safety oriented mindset.

Recommended:

• Customer service experience.
• Ability to earn and maintain CPR and First Aide certifications