Job Details

About the Job

The Boulders Resort and Spa Curio Collection by Hilton is looking for a dynamic person to join their team and enjoy all the amenities that the resort has to offer.

POSITION PURPOSE:

A Front Desk Night Auditor is responsible for overseeing the auditing, posting, and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability.

ESSENTIAL FUNCTIONS:

• Reconcile and complete all daily front desk agents' work.
• Run find a trial balance to post rooms and close day.
• Run accounts receivable reports.
• Provide next-day reports for Front Office, Housekeeping, Sales, and Executive Office as required.
• Perform duties of front desk agent as assigned.
• Prepare daily Restaurant Revenue Report data by auditing Micros tapes and journals to break down revenue, covers, waiters' fees, tips paid out, and settlements by type and cashier.
• Run audit reports and journals from all credit card and computer systems.
• Input revenue, expenses, and allowance to generate required daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
• Balance all revenue and settle accounts nightly, maintain files, and reset the system for the next day's operations.
• Make corrections and adjustments and handle any computer issues that may arise.
• Ensure all reports and backup vouchers are complete and filed properly.
• Ensure all necessary copies of documentation and reports of daily work are distributed to the proper department.
• Review and correct discrepancies in the Front Desk System.
• Coordinate the front desk and restaurantbar closing to facilitate a smooth operation of file maintenance and reset of systems for next-day operations.
• Diligently fulfilled responsibilities of front desk supervision, guest service agent, reservations agent, and telephone operator as needed.
• Maintain focus on guests, ensuring a pleasant, efficient experience when checking 1n/out or resolving issues.

SUPPORTIVE FUNCTIONS:

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

• Answer calls incoming to the hotel and hotel guests.
• Assist guests with calls and messages.
• Ability to communicate effectively with guests, vendors, and other associates.
• Ability to adhere to all applicable Federal, state, local, safety, and health standards.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Ability to accurately reports information.
• Ability to scrupulously follow all Driftwood and hotel policies and procedures.
• Attend required Hotel meetings.