Job Details

Service Delivery Technician

Iron Mountain provides expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We partner with 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

The Service Delivery Technician provides physical support of data center equipment in a critical environment. This role has a high level of engagement with our customers, employees, and vendors at all levels and will perform requested installations and troubleshoot tasks. Iron Mountain Data Center is looking for team members who are open to learning and growing in a fast-paced and evolving environment. High-energy, a strong sense of urgency and dedication to your team, our customers, and IMDC's vision is required to be a success in this role. This is a full-time shift position, and may be required to work 1st, 2nd or 3rd shift.

Responsibilities:

• Provide hands support for any request requiring actions within the data center space including server/network equipment racking, cabling and provide hands-on support for customer requests, on-the-job training will be provided.
• Monitor service management ticketing system for tasks as assigned throughout your daily shift. Tasks can include customer requests, escorting, trouble tickets, material handling, and customer installations.
• Proactively identify issues and take the needed steps to resolve.

Key Skills, Requirements and Competencies:

• 0-2 years experience in a customer service or data center environment preferred, but not required.
• Multi tasking - we use several different systems to manage ticket queues. Work tasks can change throughout the day.
• Attention to detail - ability to understand and follow a documented process and Iron Mountain's safety code, role is very process driven.
• Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time.
• Dedication & desire to learn - we would like you to grow your career within Iron Mountain.
• Customer service mentality - we are customer obsessed.
• Opportunities for overtime work will be available.
• Working hours are varied and nights, weekends and holidays may be required.
• The ability to obtain security clearance via government or other agency background check may be required for customer support.

This job description is not meant to be an all-inclusive statement of every duty and responsibility of the jobholder. Certain features of this job are described in the above headings, but are not necessarily limited to the above written statements. They may be subject to review. All positions within Iron Mountain may include other duties as assigned. Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.