Job Details

Overnight Concierge/ Security Cogir Senior Living

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth?focused environment for our team members.

Job Type

Full?time

Description

The Concierge is an important part of our brand and plays a dynamic role in the community as the first point of contact with residents, families, visitors, and guests. This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors, creating a welcoming and supportive environment. The Concierge helps to create a positive experience by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations.

What We Offer

• Competitive wages, training, and growth opportunities.
• Early access to paycheck.
• Health, Dental, Vision, and Life Insurance.
• Paid Vacation, Holidays, and Sick Leave.
• 401(k) with company match.
• Free meals at work.
• Employee Assistance Program.
• Generous Employee Referral Program and more.

Position Summary

The Concierge will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors, creating a welcoming and supportive environment. This position plays a key role in creating a positive experience within the senior living community by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations.

Key Responsibilities

• Answer a multi?line telephone line, directing calls and inquiries as needed.
• Greet all families, residents, guests, and vendors with a smile.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks such as data entry, scheduling, or light clerical work.
• Order office supplies.
• Address resident concerns or questions and, when necessary, elevate issues to management.
• Complete work order requests.

Candidate Qualifications

Education

• High School Diploma or equivalent.

Experience, Competencies, and Skills

• At least 6?12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting.
• Working knowledge of computer systems including Word, Excel, and Outlook.
• Patience and willingness to assist residents, visitors, and team members.
• Friendly, assertive, professional, outgoing, multitasked, and organized.
• Excellent communication skills.
• Availability to work flexible shifts, including weekends and holidays.
• Ability to maintain confidentiality and adhere to ethical standards.

Salary

$18.00$19.00 per hour

Seniority Level

• Entry level

Employment Type

• Full?time

Job Function

• Other

Industry

• Nursing Homes and Residential Care Facilities