Job Details

The Cooper's Hawk Wine Experience Attendant is passionate about delivering exceptional guest service, food, wine, and hospitality. You will play a key role in providing a memorable experience for our guests while educating them about Cooper's Hawk products and wines. This role is essential in helping expand our Wine Club community by sharing insights and inviting guests to join.

What You'll Get

• Incredible Discounts:
  • 50% Dining and Carryout
  • 40% Retail Wine
  • 20% Retail and Private Events
  • Monthly Complimentary Wine Tasting for Two
• Comprehensive Medical, Prescription, Dental, and Vision Insurance
• Company Matching 401(k) Retirement Plan
• Flexible Savings Accounts for Health and Dependent Care
• Competitive Pay plus Team Member Incentives and Rewards
• Early Pay Access before Payday
• Flexible Work Schedules
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program for mental health, legal, and financial counseling
• Everyday Benefits program including insurance coverage and discounts
• Employee Referral Bonus Program
• Opportunities for Wine and Culinary Education
• Career Growth Flight Plan
• Milestones Recognition Program

What You'll Do

• Welcome all guests with warmth and hospitality; engage them by answering questions about food, wine, the Wine Club, and facilities.
• Maintain comprehensive knowledge of Cooper's Hawk food offerings, retail items, wines, and Wine Club events.
• Proactively build guest relationships and create an unforgettable experience.
• Actively educate guests about the Wine Club and its benefits while inviting them to become members.
• Familiarize yourself with Tasting Room functions, wine tastings, and pricing.
• Support Host and Service Assistant roles when needed.
• Serve alcoholic beverages in accordance with company standards and legal requirements.
• Assist with delivering Carryout and Curbside orders to guests.
• Recognize and seize opportunities to sell Tasting Room products.
• Stock wines and retail merchandise appealingly in the Tasting Room.
• Ensure a safe, sanitary, organized, and well-stocked workspace.
• Complete side work during slower periods.
• Handle cash transactions efficiently with the POS system.
• Follow checklists and standard operating procedures for smooth operations.
• Perform additional duties as assigned.

What You'll Need

• Alignment with Cooper's Hawk values.
• Must be at least 21 years of age.
• Experience in dining or retail sales preferred.
• Knowledge of wine or related experience is a plus.
• A true passion for guest service, food, and wine.
• A team player who thrives in collaborative environments.
• Comfortable engaging and educating guests on the Wine Club.
• Familiarity with POS systems.
• Excellent communication skills with guests and coworkers.
• Able to multitask and handle a fast-paced setting with poise.
• Physical ability to stand and walk for long durations and lift up to 40 pounds.
• Fluent in reading, writing, and understanding English.
• Capable of fulfilling essential job functions with or without reasonable accommodation.
• Willingness to work flexible hours, including weekends and holidays.

Cooper's Hawk provides comprehensive compensation and equal employment opportunities to all candidates regardless of race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any protected characteristic. We focus on adjusting during all employment processes, including interviews.

Cooper's Hawk offers a unique Napa-style tasting room and full-service restaurant that creates a casual yet vibrant dining experience for our guests. Join us in crafting a brand unlike any other.