Job Details

Join our dynamic team as a Customer Service Assistant!

We are looking for enthusiastic individuals to enhance our front-end service and deliver exceptional customer experiences. As a Customer Service Assistant, your contributions will ensure that our customers enjoy a pleasant and satisfying shopping journey.

Key Responsibilities:

• Carefully bag groceries to ensure they are secure and easy for customers to carry.
• Efficiently retrieve shopping carts and baskets from the parking area.
• Maintain a tidy department by cleaning, sweeping, mopping, and stocking products as needed.
• Operate cash register equipment when necessary to assist during busy times.
• Help manage customer flow and quickly address any backed-up lines to maintain smooth operations.
• Arrive on time, well-groomed, and ready to provide excellent service.
• Deliver top-notch customer service to all shoppers, enhancing their shopping experience.
• Maximize sales potential during shifts through customer engagement.
• Follow company policies and established procedures diligently.
• Keep a clean and sanitary working and shopping environment for the safety of all.
• Complete opening, mid, and closing duties as assigned by management.
• Report any safety hazards or violations immediately to ensure a safe environment.
• Engage in additional tasks as directed by management to support the team.

Ideal Candidate Skills:

• Demonstrates patience and understanding in customer interactions and with team members.
• Consistently meets customer service expectations and standards.
• Possesses a basic understanding of merchandising expectations.
• Exhibits strong communication skills, conveying information with clarity and respect.
• Effectively follows directions and established procedures.
• Shows a passion for natural foods and a commitment to quality.
• Displays a strong work ethic and attention to detail in all tasks.

Experience:

No prior retail experience is required; we are willing to train motivated applicants.

Physical Requirements / Working Conditions:

• Must be able to lift up to 50 pounds as needed.
• The position requires standing or walking for 6-8 hours during a shift.
• Hand use for grasping, fine manipulation, and pushing/pulling is necessary.
• Involves bending, twisting, squatting, and reaching throughout the workday.
• May have exposure to FDA-approved cleaning chemicals.
• Work in varying temperatures: below 32°F (freezing), 32-40°F (refrigerated), and up to 90°F.
• Ability to work comfortably in wet and cold environments.
• Must be flexible with scheduling, including availability for nights, weekends, and holidays.
• Familiarity with tools and equipment, including box cutters and electric pallet jacks, is a plus.

If you are excited to contribute to a vibrant team and deliver excellent customer service, we invite you to apply today!