Job Details

Front Desk Agent

Omni Tempe Hotel at ASU is seeking a professional and courteous Front Desk Agent to provide our guests with outstanding service. This role is crucial as the first point of contact for our guests, ensuring a memorable and seamless experience from arrival to departure. Our ideal candidate possesses a passion for creating memorable experience and providing exemplary moments of service to each guest.

Responsibilities

• Warmly greet and check guests in and out, ensuring a smooth process.
• Manage reservations via phone and online systems.
• Handle guest inquiries and provide detailed information about our hotel services, local attractions, and amenities.
• Process payments and verify credit card information.
• Resolve guest complaints efficiently and professionally.
• Coordinate with housekeeping and other hotel staff to meet guest needs.
• Upsell hotel services and amenities where appropriate.
• Maintain updated records of bookings and payments.
• Follow all Loss Prevention procedures regarding guest property, safety, and security.
• Report any concerns to department managers or loss prevention in a timely manner.
• Attend trainings to continue growth in hospitality and service.

Qualifications

• High school diploma or equivalent.
• Previous hotel front desk experience is strongly preferred.
• Candidates must have previous customer service experience; hotel experience is preferred.
• Follow all company policies, procedures and report accidents, injuries, and unsafe work conditions to manager.
• Excellent customer service, anticipation of guest needs and problem-solving skills are required.
• Must have strong communication, presentation, training, and organizational skills.
• Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills.
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
• Lift, carry, and place objects weighing up to 50 lbs. without assistance.
• Stand, walk or sit for an extended period or for an entire work shift.
• Must be able to work a flexible schedule including overnight shifts, weekends, and holidays.

*This position is a part-time, on-site position with no work from home flexibility.

The salary is $20 per hour.