Job Details

At Ford, we are dedicated to creating a better world and transforming how people move. Join us in being part of something significant, where your efforts truly matter.

The Ford Motor Credit Company team plays a crucial role in getting individuals behind the wheels of premium Ford and Lincoln vehicles. By working closely with dealerships, we provide tailored financial solutions, exceptional service, and expert knowledge to a vast network of dealers and customers around the globe.

Position Overview:

• This role is part of American Road Services Company, the insurance claims division of Ford Motor Credit Company, and is vital for supporting our dealer network and operational effectiveness.

• We seek a dedicated Field Service Manager and Catastrophe Claims Specialist to join our dynamic team. This field-intensive role involves representing Ford Motor Company across various sectors, including dealerships, assembly plants, and distribution centers.

• As a Field Service Manager and Catastrophe Claims Specialist, you will manage complex physical damage claims while responding to unforeseen catastrophic events, with a significant travel commitment.

Your Responsibilities:

• Manage intricate insurance claims within a designated territory, scheduling vehicle inspections while traveling frequently throughout your area.

• Perform detailed coverage investigations, analyzing incidents of fire, theft, and fraud concerning floor-planned units.

• Use computerized estimating systems (e.g., Mitchell Connect) to accurately prepare damage estimates and assess repair costs.

• Lead investigations involving subrogation, salvage disposal, and fraudulent claims.

• Conduct loss prevention assessments and participate in dealer training activities.

• Be ready to be on-call for catastrophic losses, with travel requirements that may reach 50-70%, especially during storm season from March to August.

Qualifications:

• A Bachelor's degree or an equivalent combination of education and relevant experience.

• A High School Diploma or GED is mandatory.

• At least two years of experience in claims adjusting and estimating.

• A minimum of one year of proficiency with computerized estimating systems (e.g., Mitchell Connect or CCC One) along with a strong understanding of vehicle repair processes.

• One year of experience with Microsoft Office and advanced computer skills.

• An active Adjuster license in your home state or the ability to obtain one within the first 90 days.

• Willingness to travel overnight 50-70% of the time, including extended trips during catastrophic events.

If you believe that your skills and experiences can positively contribute to Ford Motor Company, we encourage you to apply!

As a global leader, we offer a range of diverse career paths, whether you envision global opportunities or prefer local positions, you can shape your desired future with us. Flexibility, benefits, and a commitment to work-life balance are key aspects of the Ford experience, including:

• Comprehensive medical, dental, vision, and prescription coverage from day one.

• Flexible family care days, paid parental leave, and other supportive programs for new parents.

• Family building benefits encompassing adoption and fertility assistance.

• Employee discounts on vehicle purchases and management lease options.

• Tuition assistance to promote continued learning.

• Active employee resource groups focusing on community and support.

• Paid time off for community service projects.

• A generous holiday schedule, including a week off between Christmas and New Year's Day.

• Additional vacation time options available for purchase.

This position falls within salary grades SG5-SG6.

Visa sponsorship is not available for this role. Applicants must be legally authorized to work in the United States, and eligibility verification will occur upon hire.

We are proud to be an Equal Opportunity Employer. All qualified candidates will be considered for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status. If you require accommodation during the application process due to a disability, please reach out for assistance.