Job Details

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through exceptional service, highly competitive products, and trusted advice. We aim to be the #1 choice for the military community and their families.

Join a rewarding career at USAA, where our core values of honesty, integrity, loyalty, and service shape our culture and impact on our members.

The Opportunity

As a Property Claims Adjuster Specialist, you will investigate, evaluate, negotiate, and settle complex property insurance claims while upholding established guidelines. This is a remote position, suitable for candidates residing or willing to relocate to the continental U.S. time zones of Pacific, Mountain, or Central, with occasional business travel.

What you'll do:

• Manage a caseload of complex property claims, ensuring understanding of relevant claims coverage and potential liabilities.
• Collaborate with vendors and internal partners to facilitate resolution of claims, including necessary regulatory compliance.
• Research and investigate damages through various sources, identifying any discrepancies and subrogation opportunities.
• Determine coverage concerns and conduct thorough reviews of prior loss history to create Special Investigation Unit (SIU) referrals when needed.
• Negotiate settlements within authority limits and coordinate with management for cases requiring larger settlements.
• Maintain accurate and comprehensive documentation throughout the claims process.
• Utilize advanced estimating technology and virtual inspection tools effectively to prepare claims estimates.
• Support workload surges and catastrophe operations, including occasional mandatory on-call duties and work during evenings, weekends, or holidays.
• Handle various claims types, providing solutions to complex problems independently while assisting junior colleagues.
• Adjust claims involving attorney involvement and navigate jurisdictional challenges effectively.
• Travel may be required for claims resolution, training, or in-person inspections.
• Ensure all business activities comply with risk and compliance policies.

What you have:

• High School Diploma or equivalent required.
• Two years of relevant property claims adjusting experience.
• Advanced knowledge of loss estimation using Xactimate or similar tools.
• Proficient knowledge of residential construction and property claims contracts.
• Strong negotiation, investigation, communication, and conflict resolution skills.
• Proven problem-solving skills with the ability to manage multiple tasks efficiently.
• Ability to travel 50-75% of the year and work on-call as needed.
• Must secure an insurance adjuster license within 90 days upon hiring.

What sets you apart:

• Military experience or connections through service or family.
• Five years of experience handling complex property losses.
• Experience with virtual claim adjusting technologies.
• Industry certifications such as AINS, CPCU, AIC, SCLA are a plus.
• Currently active Adjuster License.
• Willingness to relocate if not currently in specified time zones.

Physical Demand Requirements:

• Ability to inspect confined spaces and lift up to 35 pounds.
• May need to meet driving requirements, including valid driver's license.
• Ability to climb and traverse roofs and ladders as required.

Compensation range: $69,920.00 - $133,620.00.

This position may include incentives based on performance. USAA is an Equal Opportunity Employer. Apply today to join our mission of service to military members and their families.

Benefits: enjoy comprehensive medical, dental, and vision coverage, retirement plans, and paid time off. For more information about the outstanding benefits we offer, please visit USAAjobs.com.

Applications are accepted on an ongoing basis until filled, so apply today!