Job Details

*This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others

Summary of Position:

The Security Officer must perform protective and enforcement functions in a courteous and restrained manner to maintain a safe and secure environment. These functions include emergencies, undesired conduct, disturbances and threats to life and property.

Essential Functions:

• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
• Communicate using pager and two way radio
• Maintain order in the hotel focusing on the welfare of the guests and associates.
• Respond quickly to emergency conditions such as fire, safety hazards, and threats to life and/or property.
• Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
• Observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
• Memorize and monitor life safety systems installed on property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
• Check employee packages as they exit to ensure no food or property is being removed.
• Screen persons entering entrances for purpose and authorization.
• Receive record and store lost and found items. Research and respond to inquiries from guests concerning status of items, mailing out claimed items to their owner.
• Provide accurate information to inquirers for directions, hours of operation, etc.
• Escort guests and employees as required to parking lots.
• Assist guests with door lock problems using moderately complex hand-held electronic apparatus.
• Other tasks as assigned by the Director of Security, the Security Supervisor(s) and/or the General Manager.

Qualifications:

Education: High School Diploma or GED

Experience: Prior law enforcement, security experience or military experience preferred. Must be at least 19 years of age.

Certificates or Licenses: Valid Driver's License with a clean motor vehicle record. National EMT certification preferred.

Knowledge, Skills, and Abilities:

• Ability to maintain consistency, diplomacy and tact in difficult or challenging situations.
• Ability to make independent decision.
• Knowledge of the layout of the building, function rooms, and general information about the city and surrounding areas.
• Ability to visually detect signs of an emergency.
• Ability to follow written or verbal instructions.
• Ability to climb stairs at a rapid pace.

Personal Characteristics:

• Behaves ethically.
• Organized: Maintain a neat, organized work space, maintaining important documents pertinent to job.
• Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language in order to properly document incidents and activities utilizing Perspective Software.
• Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review).

The Arizona Grand Resort & Spa's leaders and team members believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, team members must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.