Job Details

As a Security Specialist, you will provide support to all areas within the Security Operations Team including phone and email support, access control programming, IT support of security products and software, hardware troubleshooting and repair, and innovate and execute on high level process improvements and special projects.

About the role

• Work with a project manager to formulate and define project scope and objectives
• Effectively apply our project standards as well as help develop best practices, tools, and schedules for project execution
• Create and maintain relationships with security integrators and business partners
• Manage basic project phases and documentation, coordinate and drive communication, facilitate meetings and decisions and follow through on action items to execute projects
• Maintain a solid understanding of the security and technology industry
• Analyze business and user needs then document requirements for project implementation
• Advocate for time capture and the use of project/portfolio management tools
• Identify resources needed and work with technology leaders to allocate and prioritize work for multiple projects
• Set and manage client expectations by communicating progress and changes to business units and stakeholders and minimize risk on projects
• Support and maintain security equipment, programs, processes, and technology
• Maintain 24/7 support to the business as needed
• Analyze data to provide informed and innovative solutions
• Mentor other team members

About you

Minimum Qualifications

• 3 years of experience in security or related industry
• Extensive knowledge of best practices in the physical security industry
• Proficiency in the Microsoft Office suite
• Availability and flexibility to be on call and work 24/7

Preferred Qualifications

• 5 years of experience in security or related industry
• Experience in managing or developing internal security training programs
• Certifications in physical security technology, access control and video surveillance
• Basic understanding of network computing components and data collections devices
• Experience in technical problem identification and resolution, including data analysis
• Bachelor's degree in criminal justice or a related field
• Experience providing informal or formal mentorship

What you'll get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.

About us

Rock Security offers 24/7 safety and security services and training to Rock Family of Companies team members, tenants and visitors. We're proud to be part of collaborative public-private partnerships working toward the common goals of enhancing the safety of everyone who lives, works and visits Detroit, Cleveland and our other home cities.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at ...@Rocket.com.