Job Details

*This position is a safety-sensitive position. Under the law, safety-sensitive positions are defined as positions where the employee operates, repairs, maintains or monitors the performance or operation of a motor vehicle, equipment, machinery, or power tools. Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others.

Summary of Position:

The General Maintenance position is responsible for responding to guest needs and department requests to maintain the entire facility. This involves performing a variety of tasks and trades.

Essential Functions:

• Respond to guest challenges and requests throughout the resort, making necessary repairs and/or accommodating the guest's needs.
• Work with other departments to perform repairs as requested.
• Maintain all inspection and log sheets to guarantee preventative maintenance was completed.
• Visually inspect and diagnose problems, making repairs as necessary or as instructed by supervisors.
• Maintain inventory of supplies to perform job functions.
• Report major repair items or items that cannot be repaired to management within Property Operations.
• Perform all other duties as assigned by the manager(s)/director(s) of Property Operations and/or the General Manager.

Qualifications:

Education: High school diploma or equivalent preferred.

Experience: Experience with all maintenance trades required.

Certificates or Licenses: EPA Universal Certification, valid Driver's License with a clean motor vehicle record

Knowledge, Skills, and Abilities:

• Knowledge of all maintenance trades including electrical, plumbing, water chemistry, and natural gas properties as well as the related use of hand and power tools.
• Minimum of 1 year working knowledge of HVAC
• Skills in the use of related tools including hand and power tools
• Mathematical skills necessary to perform job duties
• Ability to bend, stoop, kneel, and push and pull objects weighing up to 100 pounds, carry objects up to 50 pounds
• Ability to walk around a large Resort for the majority of the work period
• Ability to climb ladders and work at height up to 30 feet for extended periods
• Ability to memorize and perform Resort Standards, AAA Diamond standards, and Mystery shopper standards

Personal Characteristics:

• Behaves ethically
• Organized: Maintain a neat, organized workspace, maintaining important documents pertinent to job
• Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language
• Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)

The Arizona Grand Resort & Spa's leaders and team members believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, team members must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.