Job Details

Job Posting

This is a remote position. Additionally, you will play a crucial role in ensuring customer satisfaction by checking on customers to confirm modem receipt and offer assistance with setup. A background in technical support and customer service is vital for success in this role, and it's important to note that this position is based in the United States.

Job Description

Responsibilities:

• Monitor and respond to customer reviews on multiple platforms, addressing both positive and negative feedback promptly and professionally.
• Engage with customers on platforms such as Facebook, Google, and BBB to provide support, address concerns, and maintain a positive online presence.
• Check-in with customers to verify modem receipt and inquire if they require any assistance with setup or troubleshooting.
• Provide technical support, guidance, and assistance to customers, ensuring they have a seamless experience with our products.
• Collaborate with the technical support and customer service teams to address customer issues and improve overall customer satisfaction.
• Maintain detailed records of interactions and feedback received for analysis and reporting.
• Stay up-to-date with product knowledge, technical specifications, and company policies to effectively assist customers.

Qualifications:

• High school diploma or equivalent; Bachelor's degree is a plus.
• Prior experience in customer relations, technical support, or customer service is highly preferred.
• Exceptional written and verbal communication skills, with the ability to maintain a professional and friendly tone in written responses.
• Strong problem-solving skills, with a focus on finding solutions to customer issues.
• Familiarity with CRM systems and online review platforms.
• A solid understanding of our products and the ability to guide customers through setup and troubleshooting.

Skills:

• Customer-centric mindset
• Empathy and active listening
• Technical aptitude
• Effective time management
• Attention to detail

Work Environment:

This is a US-based position with the flexibility to work remotely or in an office setting, depending on the company's policies.

Requirements

Compensation and Benefits:

• Competitive salary
• Opportunities for career advancement
• Additional benefits and perks as per company policies