Job Details

Join Our Caring Team and Prioritize Health

As a Front Desk Receptionist, you will play a crucial role in the operations of our healthcare facility. Your primary responsibilities will include welcoming patients, scheduling appointments, managing inquiries, and maintaining accurate patient records. You will ensure that every patient has a positive experience and support our medical team with essential administrative functions.

Your responsibilities will include:

• Greeting Patients: Professionally welcome patients and visitors, both in person and over the phone.
• Scheduling Appointments: Manage appointment calendars and coordinate with medical staff to optimize patient schedules.
• Patient Records: Keep patient records accurate and confidential while working with EMR and CRM systems.
• Billing and Payments: Update patient accounts and collect co-pays at the time of service.
• Inquiries and Communication: Handle incoming calls and respond to patient inquiries with helpful information.
• Office Management: Maintain a tidy, sanitized, and well-stocked reception area.
• Administrative Support: Assist with various administrative tasks, including ordering supplies and managing office inventory.

You will work within established policies and guidelines, with close supervision to ensure quality standards are met.

Essential Qualifications

• High School Diploma or GED required.
• At least 1 year of experience in healthcare preferred; strong customer service experience in retail, hospitality, or call centers will also be considered.
• Passion for enhancing patient experiences and care.
• Exceptional customer service and phone etiquette.
• A positive team player attitude.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Proficient in MS Office (Word, Excel, Outlook, Access).

Preferred Qualifications:

• Experience with value-based care models.
• Familiarity with medical terminology.
• Experience working with EMR systems.
• Bilingual in English and Spanish.

This is a patient-facing role and part of our company's Tuberculosis (TB) screening program. Selected candidates will undergo TB screening.

Scheduled Weekly Hours: 40

Compensation: The salary range for this position is $38,000 - $45,800 per year, depending on geographic location and individual qualifications. This role is also eligible for a bonus incentive plan based on performance.

Benefits: Humana offers competitive benefits that support whole-person well-being. These include medical, dental, and vision coverage, a 401(k) retirement plan, generous time off, short-term and long-term disability coverage, life insurance, and more.

About Us: CenterWell Senior Primary Care focuses on providing proactive care to seniors. Our care model prioritizes personalized experiences to improve patient outcomes. As a part of Humana Inc., CenterWell is dedicated to fostering the well-being of our employees while meeting the health needs of our communities.

Equal Opportunity Employer: Humana is committed to providing equal opportunities in employment. We do not discriminate on any protected basis and take affirmative action to employ individuals with disabilities and veterans.

Our commitment to accessibility ensures that we provide language interpreter services as needed.