Job Details

Administrative Assistant

Benefits:

Dental insurance

Health insurance

Paid time off

Responsibilities:

The Administrative Assistant is primarily responsible for answering the phones and scheduling branch individuals while maintaining quality customer service in person and on the phone

Scheduling and entering residential and commercial losses into the system

Managing the technicians to make sure all job requirements are met in the system in a timely manner

Scanning documents into the jobs and documenting appropriate notes into CRM software

Assisting with listings and pricing, additional documentation requirements for jobs

Assisting manager with completing job files for billing submission

Displays positive attitude while interacting with customers over the phone

Communicating jobs to the project managers or lead program coordinator in a timely manner

Strong organization and prioritization skills may times working on multiple projects at once

Other responsibilities directed from Branch Manager

Resolves client complaints, or refers situations to supervisor (as appropriate) for resolution

Communicating with insurance adjusters about claims

Communicating with homeowners and business owners about their claim, scope of work to be performed and payment

Getting contracts signed by customer

Communicating with accountant team on payments and collections

Qualifications:

2-3 years of office experience

Bilingual a plus

Excellent verbal and written communication skills

Computer skills: Google calendar and email, Microsoft Word, Excel; etc.

Ability to quickly learn computer software to keep track of all jobs

This role routinely uses standard office equipment such as computers, scanners, email, phones, photocopiers, filing cabinets and other equipment

Strong attention to detail and accuracy

Ability to work under pressure, in a fast-paced working environment

Task oriented, self starting

Organize daily tasks with efficiency

*A background check may be required due to program guidelines through insurance carriers we work with.

Compensation: $20.00 - $25.00 per hour

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.