Job Details

Customer Service Associate

LU Service Corp.

Litchfield Park, AZ, US, 85340

Join Algonquin Power & Utilities Corp. (AQN), a widely recognized international utility, as we deliver safe, reliable, and sustainable energy and water solutions to our valued customers across the U.S. and Canada. We're committed to integrity, inclusivity, and innovation, ensuring that our workforce is equipped to meet the needs of our communities.

Are you passionate about providing exceptional customer service? As a Customer Service Associate, you will be at the forefront of our operations, ensuring that each customer interaction is meaningful and positive. Your role will involve handling high-volume inbound calls, processing payments, and resolving customer inquiries with efficiency and empathy.

Key Responsibilities:

• Handle a large volume of inbound calls, efficiently addressing customer questions and resolving issues related to billing and service requests.
• Process payments and credit card transactions accurately and in a timely manner.
• Generate and manage service orders, keeping customers updated on their requests.
• Maintain detailed records of customer interactions and transactions with exceptional attention to detail.
• Manage routine cash drawer responsibilities, ensuring balanced transactions daily.
• Support team objectives by performing additional tasks as requested by leadership.

Qualifications:

• High school diploma or equivalent.
• At least 3 years of experience in a call center or high-volume customer service role.
• Bilingual in English/Spanish is essential.
• Proven ability to manage a high volume of customer inquiries professionally and efficiently.
• Strong verbal and written communication skills for effective interactions.
• Experience with cash handling is a plus.
• Demonstrated empathy, problem-solving skills, and a positive attitude to create outstanding customer experiences.
• A valid state driver's license.

Working hours are from 8 AM to 5 PM PST, subject to change based on business needs.

Our mission to provide secure, reliable, and sustainable energy and water solutions drives us every day. We aim to better the lives of our customers while fostering a culture of trust and community engagement.

What We Offer:

• A collaborative work environment with flexible working policies.
• 401k Plan with matching contributions.
• Employee stock purchase and matching plan.
• Leadership development opportunities.
• Volunteer paid days off.
• Employee assistance programs.
• Achievement fund.
• Free parking.
• A variety of health and wellness programs.
• Discounts and perks program.

We are dedicated to creating a diverse and inclusive workplace. If you are excited about this opportunity but do not meet every qualification listed, we encourage you to apply. We value each person's unique background and experience.

As an equal opportunity employer, we expect all employees to contribute to a safe, healthy, and respectful environment.