Job Details

Logistics Customer Service Representative

Location: Tempe, AZ

Compensation: $17.50 - $19.00 per hour (Starting pay depends on experience)

Job Type: Full-Time

Role Overview

We are seeking a high-energy, detail-oriented Logistics Customer Service Representative. This is a mission-critical role where you will manage the heartbeat of our facility: the flow of inbound and outbound freight.

In this position, you aren't just sitting behind a deskyou are the "Air Traffic Controller" for our docks. You will be responsible for ensuring that raw materials reach our manufacturing plants on time; if you miss a beat, production stops. We need someone who is tech-savvy, thrives in a fast-paced environment, and is eager to grow within the logistics industry.

Key Responsibilities

• Traffic & Dock Management: Control the flow of yard traffic and strategically assign trucks to specific docks to maintain an efficient facility rhythm.
• Documentation: Prepare, process, and audit Bills of Lading (BOLs) and other shipping documents with 100% accuracy.
• Dispatching: Proactively call manufacturing plants to coordinate pickups and ensure product movement aligns with production schedules.
• High-Stakes Communication: Act as the primary liaison between truck drivers, the warehouse floor team, and management.
• Error Detection: Maintain extreme attention to detail to catch inventory or shipping errors immediately and communicate them to the necessary departments before they impact the supply chain.
• Data Systems: Navigate multiple logistics software platforms simultaneously, performing high-speed data entry while monitoring real-time shipment updates.

What We Are Looking For

• The "Multitasker": You can handle a ringing phone, a driver at the window, and a complex data entry task all at once without losing your cool.
• Computer Savvy: Proficiency in Microsoft Office and the ability to learn complex Logistics Management Systems (LMS) quickly.
• Communication Skills: Professional and assertive communication style suitable for interacting with everyone from truck drivers to executive leadership.
• Urgency & Ownership: An understanding that "time is money." You take it personally when a shipment is delayed because you know the manufacturer is waiting.
• Growth Mindset: Must be willing to learn. We will train you on our specific logistics nuances if you bring the work ethic and the tech skills.

Requirements

• High School Diploma or equivalent.
• Previous experience in logistics, dispatching, or high-volume customer service preferred.
• Ability to work in a fast-paced, sometimes high-pressure environment.
• Reliable transportation to our Tempe, AZ facility.

Compensation / Pay Rate (Up to): $17.00 - $17.50