Job Details

Medix Healthcare - Patient (A/R) Specialist

📍 Phoenix, AZ 85016

🏢 Fully Onsite Position

💲 $18–$21 per hour

🕗 Monday–Friday | 8:00 AM – 5:00 PM

We are seeking a detail-oriented and customer-focused Patient A/R Specialist to join our team. This role is responsible for handling inbound patient calls, resolving patient balance inquiries, and ensuring accurate and timely collection of outstanding self-pay balances.

Job Summary

The Patient A/R Specialist serves as a primary point of contact for patients regarding billing and account questions. This role requires an investigative mindset to research account issues, explain balances clearly, resolve discrepancies, and collect payments while maintaining excellent customer service in a high-call-volume environment.

Qualifications

Required:

• 1–2 years of experience in self-pay billing, billing customer service, or collections
• Working knowledge of EOBs (Explanation of Benefits)
• Experience working within EMR systems (NextGen a plus)
• Strong customer service and communication skills
• Computer literate with the ability to navigate multiple systems and screens simultaneously
• Detail-oriented with strong problem-solving and investigative skills

Preferred:

• Experience using NextGen EMR
• Ophthalmology billing experience
• Bilingual in Spanish

Key Responsibilities

• Answer inbound patient calls and assist with detailed account and billing inquiries
• Investigate outstanding balances and determine why claims were not processed or paid correctly
• Follow up with patients to ensure self-pay balances are resolved
• Take payments over the phone and set up payment arrangements when needed
• Ensure patient statements are sent daily with accurate and updated information
• Work accounts toward external collections after all internal collection efforts are exhausted
• Research patient credits and coordinate with accounting to process approved refunds
• Process bankruptcy notices according to company policy
• Update and correct patient demographic information to ensure clean statements
• Maintain detailed documentation of all patient interactions
• Handle a high call volume of approximately 300 calls per week (60 calls per day)

Schedule

• Monday – Friday
• 8:00 AM – 5:00 PM
• No weekends