Job Details

Full Time Role - Local W2 Candidates Only

$30/hr plus full beni package and bonus

This role serves as a primary point of contact for end users requiring technical assistance and hardware support within the organization's desktop computing environment. The Tier 2 Support Agent is responsible for installing, diagnosing, repairing, maintaining, and upgrading hardware and software to ensure optimal system performance. Support is delivered in person, via phone, email, and remote access tools.

Key Responsibilities

• Provide technical support for desktops, laptops, printers, mobile devices, and peripherals
• Install, image, configure, and deploy desktops and laptops for new and existing employees
• Diagnose and resolve hardware and software issues, escalating to Tier 3 when necessary
• Support Microsoft 365 applications, including Teams and SharePoint
• Troubleshoot multi-factor authentication (MFA) applications and remote connectivity issues

Required Skills and Knowledge

• Proficiency with Microsoft 365, including Teams and SharePoint
• Strong knowledge of desktop, laptop, and printer hardware
• Working knowledge of Active Directory and Azure Active Directory
• Ability to support Microsoft Office applications

Qualifications

• AS or BS in Computer Science or related field (or equivalent professional experiece)
• 2+ years of relevant IT experience, including at least 2 years in Tier 2 support role
• Strong customer service background