Job Details

Detail of Responsibilities

Reporting to the CEO and management team, the Chief Operating Officer will oversee a construction operations team. The COO will provide leadership, management, and vision to ensure that the company delivers exceptional operational outcomes to meet agreed upon growth objectives.

Specific Responsibilities & Key Deliverables:

• Oversee Corporate P&L
• Drive quality and profitability to meet or exceed company objectives
• Create clarity of roles and full accountability for performance of the business in terms of top line growth and efficiency (earnings) that are sufficiently predictive to enable near real-time intervention into problem areas
• Assess organizational structure and recommend changes for optimization and efficiency
• Develop appropriate KPI's to measure and predict performance top line growth, efficiency, etc.
• Lead operations by example, encouraging company's culture and directing any changes as agreed to in conjunction with CEO.
• Investigate, approve and implement broadened scope of operations and revenue streams with CEO approval. Potential areas of development include service, millwright and expansion of existing trades.
• Work with CFO to assist the Senior Managers to develop, and then meet the annual earned revenue plan.
• Review and approve all estimates.
• Conduct project review meetings daily, weekly or monthly as necessary to evaluate health of projects in accordance with schedule and estimates and remedy emerging problems.
• Support leadership team members (project management, estimating, purchasing, sales, finance, special projects, service, design and others) for the greater good of the firm's overall success. Act as final resolution to any unsolved problems or intercompany disagreements.
• Conducts monthly project reviews, in conjunction with the financial team, of all projects, for any variance in individual project objectives (customer satisfaction, schedule, cost, customer satisfaction, staffing issues) and the Project Manager updates forecasts accordingly.
• Partner with senior leadership team to evaluate current strategies of organization to ensure continued growth and success
• Continually drive innovation within operations
• Champion the recruiting, selecting, orientating, training, coaching and disciplining of the operations team as needed
• Champion company BIM coordination, Lean and Prefabrication initiatives
• Champion the development, implementation, and continuous improvement of organizational management protocols, practices, and tools

Oversee Direct Reports:

• Oversee labor pool through labor managers.
• Oversee the delivery of all planning work.
• Oversee monthly reporting on all changes from previous forecasted objectives.
• Oversee any subcontract procurement and management through the Project Managers.
• Oversee the delivery of commissioning services through the appropriate channels.
• In conjunction with financial managers, oversee the cash management of projects to ensure positive working capital.
• Oversee project safety plans through the project managers, labor managers and Safety Manager.
• Oversee proactive tool management through shop manager or labor managers.
• Oversee warranty accounts when necessary.
• Final approval of all labor and shop issues.

FUNCTIONAL skills/experience needed:

• Field services leadership experience (distributed team)
• Operations team leadership
• Proven experience in process strategy and implementation
• Organizational assessment and strategy
• KPI development and management
• Experience working in highly complex organizations
• Recruitment, selection and on-boarding/training

INDUSTRY Experience: Construction Services

• Commercial and Industrial new construction
• Non-Residential (commercial) construction
• Industrial Plant and Equipment Relocations
• Specific specialty contracting: Mechanical, Electrical, Plumbing, Millwright & Rigging

STAGE of Company Experience

• Emerging/growth phase of company development & rapid revenue growth, $50-$150M+

MANAGEMENT & Leadership Experience

• Experience reporting to CEO/President in past
• Experience leading construction professionals
• Successful history meeting and exceeding KPI's and key metrics for organizations
• Passion for and prior history of creating high performing teams
• “Player-coach” approach to management/leadership
• Defined by others as smart, capable, hands-on, energetic, and someone who possess a strong entrepreneurial spirit
• Building scalable management processes without suffocating innovation/speed

GENERAL

Finally, this individual should have as many as possible of the traits required to succeed in this leadership position:

• High levels of intelligence, analytical strength and conceptual ability.
• The ability, and willingness, to set and communicate high standards for professional staff and to hold people accountable for their performance; at the same time, sensitivity to, and insight into individuals' capabilities and development needs, and the combination of firmness and likability that all good leaders possess.
• Decisiveness when necessary, coupled with a willingness to seek input and build consensus as much as possible.
• Excellent writing and speaking skills; this individual must be able to communicate complex ideas and information clearly and concisely.
• Outstanding planning and organization skills.
• Good strategic instincts and long-term vision; the ability to address both big-picture issues and detailed, day-to-day management concerns.
• A sense of ownership, not just of his or her own work, or that of their department, but a sense of ownership for the company as a whole.
• Demonstrated success as a people leader, including the ability to set and gain buy-in for strategic direction and vision, attract, hire, retain, and develop high performing teams, and establish an engaging culture of accountability, quality, and customer focus.
• Demonstrate professional behavior and actions consistent with the companies values