Job Details

Join to apply for the Assistant Front Desk Manager role at Four Seasons Hotels and Resorts.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdales vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape.

About The Role

Four Seasons is seeking a dynamic, passionate Assistant Front Office Manager to help lead our Front Desk team and elevate the guest experience. In this key leadership role, youll oversee daily front office operations and serve as Manager on Duty when senior leaders are away. Youll guide the team in welcoming and registering guests, ensuring seamless check-ins and check-outs, and handling billing with accuracy and care. Most importantly, youll anticipate guest needs, personalize their experience, and deliver the warm, intuitive service Four Seasons is known for, all while upholding our exceptional standards and policies.

What You Will Do

• Manages the staff at the Front Office (Front Desk, Guest Services and Concierge).
• Interviews, trains and schedules staff. Conducts Performance Evaluations and disciplines staff when needed.
• Coordinates arrivals, departures and billing requirements with Sales and Catering Department.
• Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• Monitor and assess revenue opportunities for the hotel, maximize red date conversion and keeps team on track to meet Upsell Goal.
• Establish training and accountability within the team to achieve high results above benchmarks.
• Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Will answer guest calls and direct them appropriately in the absence of a Hotel Communications Agent.
• The leader in this role will have the ability to be visible in the operation, provide recognition, promote positive public relations, and handle concerns, or special requests for guests.

What You Bring

• Ideal candidates will have at least two years in a leadership role within the Front Office at a luxury hotel (or familiar environment).
• Knowledge of full cycle of front office and guest service operations. Proficiency in hotel property management systems (Opera, Golden, Workday, HotSOS, Micros Fidelio, Microsoft Office) is essential.
• Excellent knowledge of product, strong communication skills - written and verbal and the ability to remain calm under pressure.
• Ability to follow Four Seasons cultural and core standards, policies, and standard operating procedures is a must.
• Some additional preferred qualifications for the role include a college degree specializing in hotel/hospitality management.

What We Offer

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
• And so much more!

Schedule & Hours

• Ability to thrive in a fast-paced luxury environment with flexibility for weekends, holidays, and varied schedules.
• This position is at a managerial level, you will be expected to work the hours necessary for the successful completion of your objectives, without receiving overtime pay.

Candidates must have valid work authorization for the U.S.

Dont miss this opportunity to be part of our award-winning team, while developing your career with the worlds leading luxury hotel company! We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC is The Law Information poster please visit this website -