Job Details

Insight Global is hiring Call Center Representatives for our client, who is a global crypto and Web3 platform. Our client is setting up operations for a new contact center in Tempe, AZ, where these individuals will serve as a frontline support for credit card customers via phone, chat, and email. These individuals will handle inquiries, resolve issues, and ensure a seamless client experience in a fast-paced contact center environment. The ideal candidate will be available to work either 2nd or 3rd shift with weekend and holiday availability. The responsibilities for this role include, but are not limited to:

• Respond to customer inquiries with professionalism and accuracy
• Recommend solutions and document interactions
• Escalate complex issues appropriately
• Stay updated on policies and procedures
• Ensure compliance with regulations
• Maintain excellent attendance and shift adherence
• Communicate clearly and empathetically
• Embrace feedback and multitask effectively

The hourly pay for this position is $30/hr.

REQUIRED SKILLS AND EXPERIENCE

• High School Diploma, GED, or equivalent required.
• Minimum 5 years of customer/client service experience, in a contact center or financial services
• Credit card support experience
• Experience in the banking or financial industry.

NICE TO HAVE SKILLS AND EXPERIENCE

• 5+ years of client service experience.
• Associate Degree or higher

Shift Times:

• 5:00 AM – 2:00 PM
• 1:00 PM – 10:00 PM
• 9:00 PM – 6:00 AM