Job Details

Assistant Director of Guest Services

Join to apply for the Assistant Director of Guest Services role at Hilton Grand Vacations.

As the Assistant Director of Guest Services at Cibola Vista Resort and Spa in Peoria, AZ, you will be responsible for assisting and supporting the Director of Guest Services in managing Front Office operations, including the daily supervision of guest service and team member support. You will help implement improvements to policies and operational systems to achieve outstanding service scores.

Why will I love it here?

• Day 1 Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

Responsibilities Include:

• Ensures that the department operates in compliance with organizational, business, and financial regulations.
• Routinely monitors guest survey scores, requests and complaints, and resolves issues as necessary to provide excellence in service.
• Maintains human resource management practices for direct reports, including performance management and corrective action in partnership with the HR Business Partner; maintains a firm understanding of the established Collective Bargaining Agreement as it relates to the supervision and performance of HHV-VO team members.
• Coordinates developmental plans for team members to ensure continued growth and success within the organization.
• Maintains relationships, contracts, compliance, and interface issues with the operations business supporters and suppliers to ensure business needs and financial responsibilities are handled in a timely manner.
• Performs other related activities as needed.

What are we looking for?

• High School Diploma/GED
• Valid and clean drivers license preferred
• Able to work flexible schedules including mornings, evenings, weekends, and holidays
• 3+ years of leadership experience within hospitality
• Strong leadership capability with the ability to motivate, develop, and engage staff in a positive manner that produces business results
• Demonstrates problem solving, analytical, and conceptual skills
• Strong written and oral interpersonal communication skills with the ability to build and maintain productive working relationships and negotiate with a range of internal and external clients

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Additional Details

Seniority Level: Mid?Senior Level

Employment Type: Full?time

Job Function: Management and Manufacturing

Industry: Hospitality

Location: Peoria, AZ

Salary Range: $75,000.00$80,000.00