Job Details

About the Role:

A Buca Takeout/Order Taker plays a crucial role in ensuring a seamless dining experience for our customers who prefer takeout services. This position involves accurately taking customer orders, providing menu recommendations, and ensuring that all orders are processed efficiently and correctly. The ideal candidate will be responsible for managing the order-taking process, from greeting customers to finalizing their orders and handling payments. Additionally, this role requires effective communication with kitchen staff to ensure timely preparation and delivery of orders. Ultimately, the success of this position contributes to customer satisfaction and the overall reputation of Buca Claremont.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or food service role.
• Basic math skills for handling transactions.

Preferred Qualifications:

• Experience with point-of-sale systems.
• Knowledge of food safety regulations.
• Ability to work in a fast-paced environment.

Responsibilities:

• Greet customers warmly and assist them in placing their takeout orders.
• Provide detailed information about menu items, including ingredients and preparation methods.
• Process customer payments accurately and efficiently using the point-of-sale system.
• Coordinate with kitchen staff to ensure timely preparation and accuracy of orders.
• Handle customer inquiries and resolve any issues related to orders or service.

Skills:

Strong communication skills are essential for effectively interacting with customers and ensuring their needs are met. Attention to detail is crucial when taking orders to avoid mistakes and ensure customer satisfaction. The ability to multitask will be utilized daily as the order taker manages multiple customer interactions and coordinates with kitchen staff simultaneously. Customer service skills will enhance the overall dining experience, fostering a welcoming atmosphere. Familiarity with technology, such as point-of-sale systems, will streamline the order-taking process and improve efficiency.