Job Details

Position: Level 1 Service Desk Analyst (Onsite)

Location: Phoenix, AZ (North Phoenix – 5000 W. Carefree Highway)

Contract Position

Role Summary

Provide Level 1 technical and customer support to internal and external users in a fast-paced ITIL-based service desk environment.

Key Responsibilities

• First-level support for incidents and service requests
• Answer phone calls, emails, chats, and voicemails
• Manage support inbox and track requests end-to-end
• Deliver timely, professional, and courteous customer service
• Assist with documentation, procedures, and work instructions

Required Skills & Experience

• Customer service / help desk experience
• Strong communication and active listening skills
• Ability to multitask and manage priorities
• Reliable attendance and teamwork mindset

Preferred Skills

• IT end-user support experience
• Google Workspace (Gmail, Docs, etc.)
• Remote troubleshooting (PCs, networking, servers)
• Technical writing experience