Job Details

About the Role:

The House Attendant at ADERO Scottsdale Resort plays a vital role in maintaining the cleanliness, orderliness, and overall presentation of guest rooms and public areas to ensure an exceptional guest experience. This position requires meticulous attention to detail to uphold the resort's high standards of hygiene and comfort. The House Attendant will work closely with the housekeeping team to efficiently manage room turnovers and respond promptly to guest requests or special needs. By maintaining a welcoming and pristine environment, the House Attendant directly contributes to guest satisfaction and the resort's reputation for excellence. This role demands reliability, a strong work ethic, and a commitment to delivering outstanding service in a fast-paced hospitality setting.

Minimum Qualifications:

• Previous experience in housekeeping or a similar role within the hospitality industry.
• Ability to perform physical tasks including lifting, bending, and standing for extended periods.
• Basic understanding of cleaning chemicals and supplies, and safe handling procedures.
• Strong attention to detail and commitment to maintaining high cleanliness standards.
• Effective communication skills and ability to work well within a team environment.

Preferred Qualifications:

• Experience working in a luxury resort or hotel setting.
• Familiarity with hospitality software or housekeeping management systems.
• Certification in hospitality or housekeeping training programs.
• Multilingual abilities to assist a diverse guest population.
• Knowledge of environmentally friendly cleaning practices.

Responsibilities:

• Clean and sanitize guest rooms, including making beds, dusting, vacuuming, and replenishing supplies according to resort standards.
• Maintain cleanliness and organization of public areas such as lobbies, hallways, and restrooms.
• Report any maintenance issues or safety hazards observed during cleaning to the appropriate department promptly.
• Respond courteously and efficiently to guest requests and inquiries, ensuring a positive guest experience.
• Collaborate with the housekeeping team to ensure timely room readiness for new arrivals and coordinate special cleaning projects as needed.

Skills:

The required skills such as attention to detail and physical stamina are essential for performing thorough cleaning and maintaining the resort's high standards daily. Effective communication skills enable the House Attendant to interact professionally with guests and team members, ensuring smooth operations and guest satisfaction. Knowledge of cleaning supplies and safety protocols ensures tasks are completed efficiently and safely. Preferred skills like familiarity with hospitality software can streamline room assignment and cleaning schedules, enhancing productivity. Additionally, multilingual abilities and understanding of eco-friendly practices can improve guest relations and support the resort's commitment to sustainability.