Job Details

ABOUT THIS POSITION
The City of Phoenix Human Services Department (HSD) enhances the health, wellness, and quality of life for Phoenix residents by providing a comprehensive array of services to help people meet emergency, short and long-term needs; and to help every individual reach their highest level of self-sufficiency. HSD offers a wide variety of programs for children, adults, and families at numerous locations throughout the city. There are three family services centers that provide emergency assistance and case management services to individuals and families in need.
This vacancy is in the Community and Senior Services Division in the Family Services Center structure. The Customer Service Clerk provides the public with explanations and interpretations of City ordinances, policies, and procedures, and assistance in completing a variety of City forms. Individuals in this classification have frequent contact with the public by phone, e-mail, public meetings/events, and through counter duties. Tact and persuasion are required in dealing with citizens who may be or become irate or distraught.
Currently, there is a Customer Service Clerk vacancy in the Community Services and Initiatives Division located at the Travis L. Williams Family Services Center.
IDEAL CANDIDATE
* Excellent verbal and written communication skills.
SALARY
Pay Range: 16.88 - $26.18 per hour.
Hiring Range: $16.88 - $17.72 per hour.
Pay Range Explanation:
* Pay range is the entire compensation range for the position classification.
* Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
Internal Only: Please understand that this is pay grade 331. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.
* Promotions occur when the last two digits of the pay grade increase.
* Demotions occur when the last two digits of the pay grade decrease.
* Lateral transfers occur when there is no change to the last two digits of the pay grade.
* When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.
Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.
The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.
BENEFITS
A comprehensive benefits package is offered which includes:
* Traditional pension with employer and employee contributions, click here for more details: Pension Information
* 401(a) and 457 plans with employer contributions
* Choice of generous medical HMO, PPO, or HSA/HDHP plans
* Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
* Wellness incentive of up to $720 annually
* Dental, vision, and life insurance options
* Employer paid long-term disability
* Free Bus/light rail pass
* Tuition reimbursement program up to $6,500 per year
* Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
* Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
* Federal Student Loan Forgiveness offered through Savi
For more details, visit: Unit 003 Benefits
MINIMUM QUALIFICATIONS
* One year of experience in meeting the public and performing varied office and clerical tasks,
* Supplemented by courses in bookkeeping, and demonstrated typing skills.
* Other combinations of experience and education which meet the minimum requirements may be substituted
* All finalists for positions are subject to a criminal background check applicable to the department or position.
* The City job description can be found here.
PREFERRED QUALIFICATIONS
The minimum qualifications listed above, plus:
* Experience entering data into computer.
* Experience with assisting difficult/irate customers in a customer service environment
* Experience providing quality customer service to the public by telephone, email, or in person.
* Experience operating multi-line telephone systems.
* Experience performing highly detailed data entry in a fast-pace environment.
* Experience providing admin support to staff.
* Spanish proficiency is highly desirable, but not required.
* Proficiency using Microsoft Excel.
* Proficiency using Microsoft Office.
RECRUITMENT DATES
Recruitment closes December 15, 2025. All materials must be received by 11:59 p.m. on this date.
This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.
HOW TO APPLY
Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.
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* Job interviews may be held by video or audio conference.
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* If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) ###-#### or by text at (800) ###-####. You may also fill out and submit a Reasonable Accommodation Request Form.
REFERENCE
Customer Service Clerk, JC:01080, ID# 60034, 12/01/25, USM, DB, Benefits:003.
Building the Phoenix of tomorrow.
#DoWorkThatMakesPhoenixWork
City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.