Job Details

Deposit Operations Associate

Insight Global is currently hiring a Deposit Operations Associate to join our client's team in Tempe, AZ. Our client is a global cryptocurrency and Web3 platform. The Deposit Operations Associate will play a critical role in managing wire deposits and withdrawals, ensuring accuracy and security in transaction processing, and supporting internal teams to resolve payment-related issues. This individual will be supporting their UK team from Tempe, AZ, so they will be required to work during UK's operating hours (12 AM - 8 AM). This is a hands-on, detail-oriented role ideal for someone eager to grow in the crypto space and contribute to a high-performing operations team.

Payments Processing:

• Manage wire deposits and withdrawals end-to-end.
• Handle manual queues and process returns.

Customer Support Coordination:

• Collaborate with internal teams to resolve payment-related issues.

Banking Partner Requests:

• Respond to fraud recall and compliance requests.
• Work with compliance teams to review account activity and gather documentation.

Account & Transaction Management:

• Approve ledger credits, debits, and fee transactions.
• Ensure account balances are accurate and reconciled.

Account Maintenance:

• Review and update client payment method details for accuracy and security.

Customer Assurance:

• Provide timely confirmations of wire transactions.
• Maintain clear communication on payment statuses.

The hourly rate for this position is $30-$32/hr, depending upon preferred shift and qualifications. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ...@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy.

Skills and Requirements:

• High school diploma or equivalent.
• 2+ years of experience in financial services or a related field.
• Ability to work 12 AM - 8 AM, M-F.
• Experience with wire deposits and fraud investigations.
• Advanced proficiency in Excel.
• Understanding of bank deposit processing.
• Familiarity with cryptocurrency markets, DeFi protocols, blockchain technology, and consumer credit markets.