Job Details

Collections Specialist

A direct report to the Collections Supervisor, the Collections Specialist is a dynamic role intended for a candidate who is capable of delivering an exceptional level of customer service and issue resolution to our customers while assertively reducing delinquent receivables.

What You'll Be Doing:

• Place calls to and receive calls from past due commercial account holders according to established calling guidelines in order to discuss payment arrangements
• Establish acceptable payment arrangements, including settlements when warranted, while building a positive relationship with the customer
• Counsel customers to assist in finding funds to bring account current
• Generate and respond to written correspondence (letters, e-mails, web chats, etc.) in a professional, compliant manner
• Respond to all inquiries, redirecting when necessary
• Maintain accurate documentation reflective of the conversation and subsequent arrangement reached with customer
• Manage to collection objectives using a high degree of professionalism and persuasiveness
• Make recommendation for next steps when accounts becomes un-performing or unresponsive
• Complete skip tracing when contact with customer ceases
• Work effectively with salesperson, branch personnel and other team members in reaching resolution of account
• Work unapplied cash in search of payments
• This is a team-based role and may assist in supporting the team in other aspects as well as help drive our Company's Strategies and promote our Mission, Vision and Values.

Education and Qualifications:

• College Degree or equivalent work experience
• Minimum 5 years prior collections required, preferably in a commercial collection environment, but consideration will be given an applicant with large ticket consumer collection experience
• Proficiency in Microsoft Office environment, including Word, Excel, Access and PowerPoint with demonstrated accuracy at 35-40 keyboarding speed
• Excellent verbal and written communication skills
• High degree of professionalism
• Attention to detail
• Keen listening skills and ability to persuade others
• Ambitious, goal-orientated and self-motivate