Job Details

Job Title: Customer Service Rep
Location: Phoenix, AZ 85034
Duration: 12 Months
Shift: 8:00 AM – 5:00 PM

Job Description:
Work directly with medical professionals and physicians to facilitate patient care.
Advocate for and work in lockstep with chronic patients.
Work for an organization that rewards success and fosters a culture of promotion.

Job Responsibilities:
Provide outcome-based solutions for our physician referral sources and existing patient population
Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
Prepare and analyze the billing and setup paperwork for patient services
Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
Recommend potential products or services to management by collecting patient information and analyzing customer needs
Actively participate in the training of new customer service and sales personnel

Requirements:
High school diploma or GED preferred
Proven work experience required
Ability to learn and apply market and product information, as well as patient billing and insurance requirements
Multitasking capabilities
Computer and technological literacy
Positive and professional personal image

Physical Demands:
This employee must occasionally lift and/or move up to 25 pounds.
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