Job Details

Millennium Hotels and Resorts, a global leader in the hospitality sector, is searching for a dedicated and friendly Hotel Front Desk Agent to join our dynamic team at The The McCormick Scottsdale. Our hotel is known for providing exceptional guest experiences, and as a Front Desk Agent, you will play a crucial role in ensuring every guest receives a warm welcome and outstanding service.

The Front Desk Agent is the face of our hotel, responsible for checking guests in and out, handling reservations, and addressing guest inquiries and requests promptly. You will contribute to maintaining the hotel's reputation as a premier destination and ensure our guests feel valued and appreciated during their stay.

In this role, you will also collaborate with other departments to ensure a seamless experience from arrival to departure. Your exceptional communication skills, attention to detail, and commitment to guest satisfaction will be essential to elevating our guests' experiences.

KEY RESPONSIBILITIES

• Greet guests upon arrival, check them in and provide room assignments.
• Handle checkout procedures, including processing payments and issuing receipts.
• Answer multi-line phone systems, manage incoming calls, and address guest inquiries.
• Assist with room reservations, modifications, and cancellations while ensuring accurate information in the system.
• Resolve guest complaints and issues with a positive and diplomatic approach.
• Maintain a clean, organized front desk area.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready and well-maintained.
• Provide local information and recommendations, including dining, shopping, and attractions.
• Maintain security of the hotel and guests by following proper procedures.
• Any other tasks as assigned by management.

Requirements

REQUIRED QUALIFICATIONS

• High school diploma or equivalent; Associate's degree in hospitality or related field preferred.
• Previous experience in a hotel front desk or customer service role is highly desirable.
• Strong communication skills, both verbal and written.
• Proficient in using computer systems and hotel management software.
• Ability to handle multiple tasks and prioritize effectively.
• Detail-oriented with strong organizational skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong customer service orientation and a friendly demeanor.
• Ability to work well within a team and contribute to a positive work environment.
• Knowledge of basic accounting principles is a plus.

Benefits

Hotel Specific Benefits:

-1 free employee meal per shift

-50% discount on gift shop items/ restaurant meals

-Hotel employee discount on rooms