Job Details

Front Desk Agent

The Front Desk Agent is responsible for delivering an exceptional guest experience from arrival to departure by handling all front desk interactions with efficiency, professionalism, and warmth. This role ensures a smooth and welcoming experience for all guests while supporting daily hotel operations.

Essential Functions

• Greet and welcome guests upon arrival, creating a positive first impression.
• Handle check-ins and check-outs efficiently and accurately, ensuring guest satisfaction.
• Manage reservations, process payments, and maintain accurate guest accounts.
• Answer guest inquiries, provide hotel information, and address complaints promptly and professionally.
• Coordinate with housekeeping and maintenance teams to support smooth operations.
• Maintain a clean, organized, and professional front desk and lobby area.
• Provide accurate information about rooms, rates, amenities, and local recommendations.
• Promote teamwork, uphold service standards, and contribute to a safe and friendly work environment.
• Protect guest privacy by maintaining strict confidentiality of all personal and financial information.
• Perform other duties as assigned

Qualifications:

• High school diploma or equivalent.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Compensation:

$0 - $0

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.