Job Details

Customer Service Rep 2 - Call Center

Job Location: 1300 W Washington, Phoenix AZ

Hourly Rate: $15.75

Grade: 15

Job Summary

The Corporations Division approves corporate names and grants corporate or limited liability company status to entities organizing under the laws of the State of Arizona; grants authority to foreign corporations and limited liability companies to transact business in the State; collects annual reports from all corporations of record; and maintains records for the benefit of public record and service of process.

Job Duties

You will respond to telephone inquiries regarding the submission, examination, and filing of corporation and limited liability company documents by providing information and conducting research of the public records maintained by the Corporations Division. This includes making corrections to the database as needed through research and extensive customer interaction. You will also participate in cross?training with other sections, including examination and processing of these documents in accordance with Titles 10 and 29 of the Arizona Revised Statutes.

Knowledge, Skills & Abilities (KSAs)

• Proficiency working in a high?volume inbound call center, with the ability to handle 70+ calls daily
• Mastery of effective and efficient customer service techniques
• Excellent listening, oral, written, and interpersonal communication skills
• Exceptional interpersonal skills
• Research and problem?solving skills
• Ability to learn and comprehend filing requirements according to Titles 10 & 29 (limited liability companies), Arizona Revised Statutes
• Ability to examine all documents submitted to the ACC for compliance with Titles 10 & 29 and ACC policies and procedures
• Skilled in operating multiple web and system PC applications
• Ability to interact positively with customers and coworkers
• Excellent attention to detail and accuracy
• Ability to work effectively in various situations in a fast?paced environment

Pre?Employment Requirements

Any offer of employment is contingent upon successful completion of an employment/reference check and confirmation of any degrees/certifications.

A.R.S. Section 40?101 prohibits Commission employees from having certain interests in entities that the Commission regulates. Applicants shall be required to disclose any interests they may have in the regulated entities during the application process, and as a condition of employment, to divest themselves of any prohibited interests.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E?Verify).

Benefits

• Excellent comprehensive benefits, including a top?ranked retirement plan, low?cost health coverage, supplemental policies such as vision and short?term disability, and generous paid vacation and sick leave programs
• Career and personal development support; multiple training and education opportunities and resources; qualifying Public Service Loan Forgiveness employer
• Interesting, challenging work in a public sector environment with the chance to make a real difference in our state
• We are an Equal Employment Opportunity agency and a recognized Arizona Veteran Supportive Employer

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by the State of Arizona, please visit our benefits page.

Retirement

This position participates in the Arizona State Retirement System (ASRS) defined benefit pension.

Contact Us

If you have any questions, please feel free to email ...@azcc.gov for assistance.