Job Details

We are seeking a talented Email Chat Support Specialist to join our dynamic team. In this role, you will play a crucial part in providing exceptional customer service through email and chat interactions. If you have a passion for helping customers and solving problems, this is the perfect opportunity for you!

Location: United States (Remote)

Pay: $28.00 $35.00 per hour.

Responsibilities

• Respond to customer inquiries and issues via email and chat in a timely and professional manner
• Provide accurate information and solutions to customers questions and concerns
• Escalate complex issues to the appropriate team member for resolution
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to improve overall customer satisfaction

Requirements

• Excellent written communication skills
• Strong problem-solving abilities
• Ability to multitask and prioritize in a fast-paced environment
• Previous experience in customer service or support role preferred
• Familiarity with CRM software is a plus

Qualifications

• High school diploma or equivalent
• 1+ years of experience in customer service
• Proficiency in Microsoft Office Suite
• Ability to work flexible hours, including weekends and holidays

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Career development opportunities
• Positive and inclusive work environment