Job Details

Event Technical Specialist (Lighting), Audio Visual – Phoenix

Position Overview
The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in the assigned area.

Key Responsibilities

• Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Comply with all Company security and safety measures.
• Secure equipment from theft and/or damage when in use.
• Provide excellent service and strive to exceed expectations and needs of internal and external customers.
• Maintain a positive relationship with all clients through effective communication.
• Collaborate with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
• Create an atmosphere that fosters development of technical and leadership skills in other employees.
• Provide mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
• Develop self as subject matter expert in the discipline of specialty and stay current with technology and industry trends.
• Perform advanced work (pre/during/post event) with operations team members and supervise and direct other technicians during an event.
• Assist team with proper security, storage, inventory, transportation, and maintenance of equipment and perform inventory and forecasting of equipment needs.

Qualifications

• Bachelor's Degree is preferred.
• 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required.
• 3-4 years of customer service or hospitality experience is preferred.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date.
• Ability to interact professionally and effectively with a diverse workforce, customer base and senior level management.
• Strong customer, client and coworker interface experience and abilities.
• A valid driver's license is required for team members in positions that may operate Company vehicles.
• Must be able to lift 50 lbs.

Competencies

• Hospitality – Ownership
• Demonstrates Self-Awareness – Decision Quality – Manages Complexity
• Collaborates – Decision Quality – Manages Complexity – Decision Quality

Physical Requirements

• Sitting: 2-3 Hours; Standing: 4-5 Hours; Walking: 4-5 Hours; Stooping: 2-3 Hours; Crawling: 2-3 Hours; Kneeling: 2-3 Hours; Bending: 2-3 Hours; Reaching (above head): 2-3 Hours; Climbing: 0-1 Hours; Grasping: 4-5 Hours.
• Lifting: 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs occasionally; >100 lbs occasionally.
• Carrying: 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs occasionally; >100 lbs never.
• Auditory/Visual: Close vision continuously; Distance vision continuously; Color vision frequently; Peripheral vision occasionally; Depth perception frequently; Hearing continuously.
• Pushing/Pulling: 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs frequently; >100 lbs occasionally.

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.

Compensation

Hourly Pay Range: $24.30 - $29.77

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