Job Details

We are seeking a skilled and motivated Production Support Engineer to join our dynamic team. This role is critical to ensuring the operational reliability of real-time applications operating 24 x 7 x 365. You will participate in all aspects of the production support process, including monitoring, troubleshooting, and testing. This role demands a high level of responsibility, offers professional development opportunities, and welcomes individuals enthusiastic about learning and applying new technologies to ensure the resiliency of critical systems. Key Responsibilities:Create health check monitors, dashboards, synthetic transactions and alerts to increase monitoring and observability of systems at scale. Participate in a 24 x 7 on-call rotation supporting application release validation, alert response, and incident management. Collaborate with development, product, and customer success teams to identify and resolve technical problems. Research and implement recommendations from post-mor...Support Engineer, Production, Support, Engineer, Monitoring, Technology, Retail