Job Details

Salary: $47,606.56 - $70,671.98 Annually
Location : Goodyear, AZ
Job Type: Full-Time Regular
Job Number: FY2500480
Division: PD-Police Operations Division
Department: Police Department
Opening Date: 06/23/2025
Closing Date: 7/7/2025 5:00 PM Arizona
FLSA: Non-Exempt

Job Description Summary

Performs support services to the Patrol, Investigations, and Police Administration functions. This position serves as the first point of contact with the general public by walk in or telephone.
The ideal candidate will have three years of experience working in an office environment, a minimum of one year of experience working with records management systems, with an emphasis on public safety or criminal justice records and records keeping experience including laws associated with public records release of information. At least three years of experience in dealing with confidential records and the importance of maintaining that confidentiality is desired. A high attention to detail, ability to multitask, desire to be a team player and a passion for customer service is a must. Prior law enforcement experience is ideal.
At the City of Goodyear, you will be a part of an organization that values its employees as its greatest asset. You will become part of a dedicated team of IT professionals that will be challenged to learn and grow in an environment that values employee development and career-building. You will thrive in a culture of innovation. We believe that successful employees are those that possess six core values:
Integrity - Initiative - Empathy - Optimism - Innovation - Adaptability

EXAMINATION PROCESS

Only a limited number of the most highly qualified applicants meeting the City's requirements will be invited for an interview. The examination process for this position will include a panel Interview and may include a written assessment.

All communication regarding application status and interview notifications will be sent via email- please monitor your junk/spam email for communication as messages will come from a system generated source.
Essential Functions

This information is intended to be descriptive of the key responsibilities of the position. The following functions do not identify all duties performed by the incumbent. Other duties and responsibilities will be performed as assigned.

• Manages the lobby records window
• Processes all public records requests for the Police Department including audio, video, and photographs. Researches the request, reviews for legal criteria in releasing (under investigation, redaction), and verifies the identity and involvement of the requestor.
• Processes requests for background checks from other government agencies, recruiters, law enforcement, and private companies.
• Provides customer service by directing customers and staff to appropriate departments or external agencies. Assists the public by answering and directing telephone calls, greeting visitors, resolving problems and answering inquiries. Must be able to deal with situations that may involve irate citizens or police intervention such as domestic violence, child custody, and complaints against officers.
• Prepares receipts by entering and reconciling in Tyler Cashiering and forwarding to Finance Department.
• Enters citations and trespass notices into records management system.
• Processes crash reports for filing
• Assists with redaction for public records requests as needed

Requirements

• Formal Education/Knowledge: Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.
• Experience: Minimum three years experience in a related field.
• Certifications and Other Requirements: None
• Reading: Work requires the ability to read general correspondence, records, reports, manuals, court paperwork, and record requests.
• Math: Work requires the ability to perform general math calculations such as addition, subtraction, multiplication, and division.>
• Writing: Work requires the ability to write general correspondence, memorandums, records, reports, and letters.
• Managerial: Job has no responsibility for the direction or supervision of others but may provide advice/direction to an employee with less experience/skill or tenure. An example would be an "II" advising an "I".
• Policy/Decision Making: Moderate - The employee normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few, easily identifiable choices. Work involving discretion is typically reviewed before finalized.
• Technical Skills: Broad Application - Work requires the use of standard technical skills appropriate to the work environment of the organization. Limited analysis and independent thinking is utilized.
• Interpersonal/Human Relations Skills: Moderate - Interactions may involve support of controversial positions or the negotiation of sensitive issues or important presentations. Contacts may also involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions.

12 Month Objectives
3 Month Objectives

• Read and understand applicable Department policies and procedures
• Tyler Cashiering

6 Month Objectives

• Based on training received, demonstrate proficiency in:

• Background Checks
• Report Releasing
• Forms processing
• Citation entry
• Court Delivery
• Entry of Trespass Notices

12-month objectives

• Based on training received, demonstrate proficiency in:

• Printing Reports
• Accident Reports
• Processing Support Documentations
• Communication with other Jurisdictions
• Paper Redaction

The City of Goodyear offers a highly competitive benefits package including:

• Vacation Leave: 14 days per year, increasing with longevity. Goodyear offers an enhanced vacation benefit of recognizing total years of service under all Arizona public retirement systems for accruing vacation.
• Sick Leave: 12 days per year
• Holidays: 12 paid holidays per year, including one floating holiday the first full pay period of January
• Flexible Holiday: 24 hours per calendar year (prorated based on hire date)
• Health Insurance: Three health plans available to select from at a group rate
• Dental Insurance: Two dental plans available to select from at a group rate
• Vision Insurance: Available at a group rate
• Flexible Spending Accounts: Health Care and Dependent Care accounts available
• Short Term Disability Insurance: City-paid coverage
• Cancer Benefit: City-paid coverage
• Life Insurance: City-paid insurance valued at twice the annual salary ($400,000 maximum); additional life insurance for self and/or dependent is available at employee's cost
• Longevity pay beginning at year six
• Tuition Assistance: $5,250 per calendar year
• Employee Assistance Program
• Onsite wellness center/clinic
• Access to the Goodyear Recreation Center
• Robust employee well-being program
• Free identify theft monitoring and protection with Aura
• 457 Deferred Compensation Plan: 2% city match (employee contributes 1%)
• Retirement Health Savings: $22.50 city contribution (employee contributes $12.50 per pay period)
• Retirement: Arizona State Retirement System (ASRS) Defined Benefit plan with mandatory city and employee contributions currently at 12.29%. Plan includes Long Term Disability Benefit.

01

Do you possess a valid Driver's license?

• Yes
• No

02

Please indicate your highest level of education:

• No High School Diploma or GED
• High School Diploma, GED or higher

03

How many years of record management or relevant experience do you possess?

• Under 3 years
• 3 years
• 4 years
• 5+ years

04

Do you have a minimum of 3 years of experience working with confidential Records?

• Yes
• No

05

Do you have at least three years of experience working in an office environment?

• Yes
• No

06

Do you have at least one year of experience working with cash handling?

• Yes
• No

07

Do you have minimum one year experience working with records management software?

• Yes
• No

08

Do you have experience with Microsoft products, i.e. Word, Access, Outlook?

• Yes
• No

09

Have you been dishonorable discharged from any branch of the United States?

• Yes
• No

10

Have you been convicted of a domestic violence crime, misdemeanor, or felony or convicted of a lesser charge, which at the time of occurrence was a domestic violence crime?

• Yes
• No

11

Have you been convicted of a felony or any offense that would be a felony if committed in Arizona?

• Yes
• No

12

Have you used marijuana for any purpose within the last 6 months?

• Yes
• No

13

Have you illegally sold, produced, cultivated, or transported marijuana for sale?

• Yes
• No

14

Have you illegally used a dangerous drug or narcotic, other than marijuana, for any purpose within the past four years. Examples of a dangerous drug or narcotic drug would be, but is not limited to: i. Cocaine, crack etc., methamphetamine (crystal meth or speed of any kind); anabolic steroids (after 1994) except prescription only or FDA approved over the counter preparations.

• Yes
• No

15

Have you illegally used any dangerous drug or narcotic, other than marijuana, for any purpose more than 5 times or one time since turning 21 years of age?

• Yes
• No

16

Have you been previously employed by a public safety agency and since has committed or violated federal, state, or city laws pertaining to criminal activity?

• Yes
• No

17

Have you illegally used dangerous drugs or narcotics while employed by a public safety agency?

• Yes
• No

18

Have you ever had a pattern of abusing prescription medication?

• Yes
• No

19

I understand that this position requires working rotating shifts to include nights, holidays, weekends, overtime, and overnight shifts and I am able to accommodate such a schedule.

• Yes
• No

20

I understand that the selected candidate will be required to pass a comprehensive background investigation to include: Polygraph, Psychological Examination, and Drug Screening.

• Yes
• No

21

Have you falsified any information on the application?

• Yes
• No

Required Question