Job Details

Salary: $110,590.69 - $151,478.50 Annually
Location : Mesa, AZ
Job Type: Full Time
Job Number: 16152
Department: (H210)Police
Opening Date: 06/06/2025
Closing Date: 7/3/2025 11:59 PM Arizona

Description/Duties
This classification has been designated as a non-classified, non-merit system, at-will position.
First review of applications will be Monday, Jun 23, 2025.

The Police Dispatch Manager is responsible for managing and directing the work within the Dispatch Division of the Mesa Police Department, which is a twenty-four hour, seven-days-per-week operation that handles resource assignments and coordinates the response of law enforcement units to the scene of public safety emergency incidents. The Police Dispatch Division supports officers by assigning units to incidents, monitoring unit status, and responding to queries for information related to incidents, persons, vehicles, and law enforcement actions. This position supervises Public Safety Communications Administrators who are responsible for overseeing the day-to-day operations for police dispatching services. Specific duties of the Manager include: developing strategic and operational plans for the division; ensuring technical support on Police response is provided to Public Safety Shift Supervisors and Telecommunicators; collaborating with the Mesa Public Safety Support Department and Mesa Fire and Medical Department to promote consistent and complementary practices across the three departments; analyzing data on performance and workloads; coordinating budgeting and financial management activities with Police fiscal staff, to include preparing budget estimates, monitoring expenditures, and communicating status of funds; developing staffing strategies and shift schedules that ensure adequate coverage of the work, and managing use of overtime to close gaps; identifying opportunities to improve performance outcomes while ensuring efficiency of dispatch operations; performing notifications to appropriate internal and external parties on the status of major incidents; handling media inquiries, collaborating with other City Departments on the delivery of services to the residents, businesses, and visitors to Mesa; coordinating policy development and implementation to promote standardized approaches to responding to emergency and non-emergency public contacts; monitoring results of quality assurance reviews to identify patterns and trends in performance and implications for changes to hiring, training, policy, or practice; and participating in regional collaboration such as PSAP manager meetings at the state and local agency levels and regional cooperation group meetings. This class performs related duties as required.
This class is distinguished from the Public Safety Communications Administrator class by the administrative duties performed and additional responsibility in the areas of supervisory, fiscal, and decision-making capacity. This class is supervised by an Assistant Police Chief who evaluates work through observation, reports, meetings, and results achieved. This class is FLSA exempt-executive.

Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.

Qualifications & Requirements
Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.

Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor's Degree in Criminal Justice, Business Administration, Public Administration, or related field. Extensive (5+ years) progressively responsible managerial, supervisory, and administrative experience in a public safety environment.

Special Requirements. Because of the confidential, sensitive nature of information handled, successful completion of a background investigation and psychological examination will be required.

Substance Abuse Testing. Due to the safety and/or security sensitive nature of this classification, individuals shall be subject to pre-employment/pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures.

Preferred/Desirable Qualifications. Management experience in a Public Safety Communications Center is preferred. Experience with CAD, Computer Telephony Integration (CTI) systems, and 800 Mhz radio systems is also preferred.
Link to Job Description
A is linked here.
01

Did you graduate from an accredited college or university with a Bachelor's Degree (or higher) in Criminal Justice, Business Administration, Public Administration, or related field. Please detail your degree(s) on your application.

• Yes
• No

02

How many years of progressively responsible managerial, supervisory, and administrative experience do you have in a public safety environment? Please detail your experience on your application.

• None
• Some but less than 5 years
• 5 years or more

03

Please describe your progressively responsible managerial, supervisory, and administrative experience in a public safety environment; including employer(s). Please also detail this experience on your application. If none, type N/A.
04

How many years of management experience do you have in a public safety communications center? Please detail your experience on your application.

• None
• Some but less than 3 years
• 3 years or more but less than 5 years
• 5 years or more

05

Please describe your management experience in a public safety communications center, including employer(s). Please also detail your experience on your application. If none, type N/A.
06

How many years of experience do you have with CAD, Computer Telephony Integration (CTI) systems, and 800 Mhz radio systems? Please detail your experience on your application.

• None
• Some but less than 3 years
• 3 years or more but less than 5 years
• 5 years or more

07

Please describe your experience with CAD, Computer Telephony Integration (CTI) systems, and 800 Mhz radio systems, including employer(s). If none, type N/A.
08

If you served in the military, what was your discharge status?

• Honorable
• Dishonorable
• Uncharacterized
• Other than Honorable
• Entry Level
• Bad Conduct
• General
• Current Active Duty
• N/A

09

Have you ever been convicted of a felony (this includes criminal convictions out of state that would be considered a felony in Arizona)?

• Yes
• No

10

Have you tried or used any illegal narcotics or dangerous drugs (with the exception of Marijuana) in the past five years?

• Yes
• No

11

Have you tried or used any illegal narcotics or dangerous drugs (with the exception of Marijuana) more than 3 times since turning 21 years old?

• Yes
• No

12

If an explanation or comments are needed regarding drug usage, please note your information here.
Required Question