Job Details

Posting Date
04/22/25

Application Deadline
05/06/25

Pay Range
Min - 1st Quartile - Mid - Max
$71,500.00 - $78,754.00 - $86,008.00 - $100,500.00

This position is exempt under the FLSA.

What We Offer

We offer generous paid time off, paid sick leave, and 10 paid holidays! We have affordable medical, dental, and vision insurance, and our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives. Additionally, our employees have the option of life insurance, disability, a group legal plan, and pet insurance. Under the current guidelines for the Public Service Loan Forgiveness (PSLF) Program, the Maricopa County Superior Court is a qualifying employer. Therefore, any full time Judicial Branch employee, who meets other eligibility criteria may be eligible for loan forgiveness under this program. Click here to learn more!

Job Type
Classified - Judicial JMR

Department
D270 Juvenile Probation

About the Position

The Detention Operations Manager is assigned to the juvenile detention facility and is responsible for carrying out various supervisory duties and tasks under the general direction of a Division Director and Deputy Chief.

About The Juvenile Probation Department:

The Juvenile Probation Department of the Judicial Branch of Arizona in Maricopa County is dedicated to providing innovative and efficient juvenile justice services grounded in evidenced-based practices and research. These services improve the safety of our community, hold youth accountable through a developmentally appropriate orientation, and ensure the public's trust and confidence in the Judicial Branch. Join our Juvenile Probation Department in its mission to promote public safety through positive change as we connect youth to the community and provide opportunities that are delivered with fairness, dignity, and respect.

Position Qualifications

We recognize your time is valuable, so please apply if you meet the following required qualifications:

Education and Experience:

• Bachelor's degree from an academically accredited college or university and 3 years full-time experience in corrections, detention, or probation (including passing a detention academy)

Equivalent combinations of education and experience may substitute as indicated below:

• 64 credit hours from an academically accredited college or university and 2 years of full-time experience as a supervisor in a detention or correctional facility serving juveniles.

OR

• 1 year (30 credit hours) of post-secondary education at an academically accredited college or university and 3 years full-time experience as a supervisor in a detention or correctional facility serving juveniles.

OR

• 4 years full-time experience as a supervisor in a detention or correctional facility serving juveniles.

Other Requirements:

• Applicants must be at least 21 years of age
• Must be a US Citizen or Legal Resident of the United States of America
• Applicants must have or obtain a valid Arizona Driver License by time of hire
• Access to and the ability to safely operate a motorized vehicle
• Candidates will be required to successfully complete a background/reference check, polygraph, and pre-employment psychological evaluation prior to hire in accordance with Judicial Branch guidelines
• Positions in Detention are subject to Tuberculosis (TB) testing. All offers of employment are subject to successful completion of new employee processing and a negative TB result prior to the start date.
• Submission to a medical examination required by Correctional Officer Retirement Plan

Specialized Training, Certifications, and/or Other Special Requirements:

Work assignments and locations may vary throughout the County. Assignments will be made based upon the needs of the Department. Candidate must be willing to work in any assignment within the Detention Services Bureau (DSB). Candidate must also be willing to work any and all shifts including days, evenings, nights, weekends, rotating shifts, rotating weekends, and serve as an on-call Supervisor outside of normal business hours.

• Maintain training requirements and certifications within prescribed time constraints.
• Successfully complete required Detention Officer Academy.
• Successfully completes Handle With Care training and annual re-certification.
• Successfully complete Mandt training.

Our Preferred Candidate Has:

• Prior experience as a line staff detention officer.
• Prior lead and/or supervisory experience in a medium to large capacity juvenile facility and ideally within Arizona.

Required Knowledge, Skills, and Abilities:

Knowledge of:

• Verbal de-escalation methods and techniques
• Positive youth engagement
• Laws and regulations pertaining to the provision of detention services
• The Juvenile Justice System and court procedures

Skill in:

• Interviewing and counseling
• Problem solving and conflict resolution
• Planning and organization that is detail oriented, efficient, and accurate
• Service orientation by actively looking for a means to assist internal and external customers
• Personnel resources management through motivating, developing, and directing people as they work, identifying the best people for the job
• Applying deductive and inductive reasoning to information and facts about situations to reach logical conclusions from the reasoning process
• Demonstrating professional behavior and ethical standards of conduct
• Operating computer equipment and using software programs to complete required paperwork, reports, email correspondence, conduct research on the Internet, and perform other administrative tasks

Ability to:

• Supervise professional staff engaged in juvenile detention work
• Analyze administrative and rehabilitation problems and adopt an effective course of action
• Effectively communicate both orally and in writing with all levels
• Establish and maintain effective relationships with employees, detainees, the general public, and peers
• Use effective time management skills to handle multiple tasks at one time with numerous interruptions
• Adjust to changing circumstances
• Remain flexible when staffing conflict occurs
• Take on other roles when short-staffed, and adapt to changing priorities as the situation requires
• Process and handle confidential information with discretion
• Effectively plan, assign work, train, supervise, and professionally develop others
• Use critical thinking to make prompt decisions when needed

Essential Job Tasks

The tasks listed below are intended to describe the general nature and level of work being performed by this position. The statements are not intended to be an exhaustive list of all responsibilities and duties required of personnel classified as a Detention Operations Manager.

• Supervises and manages specific detention operations supporting the overall effective functioning of the facility.
• Applies verbal de-escalation as trained in Mandt and Handle With Care training.
• Performs all of the duties of a detention officer or detention officer supervisor when the need arises.
• Develops and approves staff schedules and ensures time sheets are accurate prior to approval.
• Creates a high-quality work culture through participation in and emphasis on training and mentoring to develop leadership.
• Manages poor performance and staff disciplinary issues by implementing corrective performance improvement plans.
• Develops, interprets, and implements internal policies and procedures.
• Coordinates activities of the assigned unit/functional area with other units/areas, divisions, departments, and outside agencies.
• Serves as a resource to staff and external service partners and stakeholders.
• Conducts staff meetings, case conferences, and coaches performance of assigned staff
• Participates in special projects, and develops programs.
• Ensures adequate staff coverage for shifts and during business hours to meet the general public's needs.
• Reviews and evaluates a variety of electronic and written reports.
• Cooperates, collaborates with and maintains contact with other social services, schools, entities, and law enforcement agencies.
• Recognizes, assesses, and handles confrontational or physical situations using Handle With Care/Plus (HWC) and Mandt techniques.
• Administers, interprets, and applies information gathered and provided by assessment tools.
• Provides regular onsite or in-person supervision to assess business needs by observation, by monitoring group dynamics with face-to-face interaction and through the use of body. language/nonverbal communication, engages in interpersonal bonding, and models expected behaviors.
• Ensures their assigned staff have timely completed their required annual training.

Working Conditions:

Detention Operations Supervisors must complete Handle With Care and Mandt training to ensure proper use of verbal de-escalation and performance of the approved physical restraint techniques for the detention setting.

Any assignment typically requires climbing, stooping, kneeling, crouching, reaching, standing, walking, sitting, lifting, fingering, grasping, talking, hearing, seeing (including the ability to clearly distinguish and identify colors), and repetitive motions. Requires frequently exerting force up to 20 pounds, and occasionally 50 pounds of force to move objects. Requires sufficient strength and coordination for restraining and/or carrying the weight of adults and defending oneself from attack. Requires driving. Work may be conducted in a noisy, crowded area, with exposure to chemicals, solvents, grease, oils, inks, illnesses, diseases, bloodborne pathogens, etc.

Work will be conducted in a secure detention facility and include noisy, crowded areas, with exposure to uncomfortable physical conditions, including heat, cold, wetness, strong odors, dust, pollen, and bloodborne pathogens. May include exposure to disruptive people. Will require being on rotation as On-Call Supervisor and receive phone calls 24/7 while on call. May require work within the facility on weekends or holidays as needed.

While performing the duties of this job, the employee is regularly required to speak clearly and hear; see details of objects that are less than a few feet away; sit for long periods; stand, walk, use hands to finger handle or feel; reach with hands and arms; and occasionally push, pull, or lift up to 20 pounds.

Location, unit, and operational assignments will be made based upon the needs of the department. The position will be assigned to the Detention Services Bureau (DSB) and will not automatically be eligible for lateral transfer to any comparable assignment or position other than DSB.

Additional Information

Judicial Branch Human Resources reserves the right to move forward candidates based on the information provided directly on the application. The hiring authority will select the successful candidate based on departmental needs.

Typically, successful candidates are hired at a salary rate up to the midpoint of the range, based on applicable experience, internal equity, and budgetary allowances.

All Judicial Branch offers of employment and continued employment are contingent upon passing a thorough background and/or fingerprint check. Applicants must completely and fully answer any questions regarding felony and misdemeanor convictions including any convictions that have been expunged or set aside. Failure to include criminal history information is grounds for termination of an offer and employment. A conviction may not automatically disqualify an applicant.

The Judicial Branch of Arizona in Maricopa County participates in the State Retirement systems ASRS or PSPRS. As such, mandatory membership for all full-time employees includes payroll deducted contributions consistent with each retirement system's requirements. The current contribution rate for ASRS is 12.27% and the current contribution rate for PSPRS is 5.84% and up for the defined contribution plan and 8.82% for the defined benefit plan. For more information about contributions and benefits of these plans visit or

Judicial Branch facilities are located throughout Maricopa County. This position may be reassigned to other locations. Assignments will be made based upon the needs of the department.

The Judicial Branch in Maricopa County is an EEO/ADA Reasonable Accommodation Employer.

Apply Now!