Job Details

Job Details

Job Location
PHX Office - Mesa, AZ

Description

SUMMARY

The Sales Consultant will be responsible for the retail sales of vehicles retired from the rental fleet. Sales consultants are responsible for meeting all established sales goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Reach and/or exceed established sales goals for the location.
• Deliver courteous, personalized and exceptional service to each and every customer.
• Prospect, qualify, update and promptly follow up on all customer sales leads to generate traffic related to selling vehicles.
• Demonstrate vehicles to prospective customers (including test drives, customer vehicle orientations, and final walkthroughs).
• Utilize dealership computer management software to log, track and follow up with all vehicle sales customers daily interactions.
• Stay informed on all local vehicle laws, tax requirements, and regulations related to the vehicle sales in your market.
• Protect and secure all customers personal data and communication (both electronic and physical) with the upmost care and as required by law.
• Ensure any vehicles used in the physical presentation remain in top form. They must be clean, and protected from theft and/or damage.
• Present all financing, and extended service contract options to potential sales customers.
• Prepare all sales paperwork related to the sales with much attention to detail.
• Thoroughly inspect all potential trade-in vehicles.
• Occasional set up and work at off site shows may be required.
• Set up and maintain sales display area at the sales center.
• Maintain a clean and organized sales office at all times.
• Oversee the scheduling of all customers deliveries.
• Work closely with the local manager on scheduling service/detail department on all sales vehicles needs.
• Document and handle all customers payments, ensuring that all payments due are received and/or internal financing paperwork, stipulations, insurance are in place prior to final delivery.
• Follow up with all sales customers post-delivery to ensure customer satisfaction.
• Refer any customer satisfaction issues to local management and/or sales warranty department.
• Provide training to new customers (i.e., walk-throughs).
• Perform other duties as assigned.

COMPETENCIES

• To perform the job successfully, an individual should demonstrate the following competencies:
• Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; shares expertise with others.
• Job Knowledge - Competent in required job skills and knowledge; keeps abreast of current developments; requires minimal supervision.

November 28, 2016

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension.
• Teamwork - Gives and welcomes feedback; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well.
• Quality Management - Demonstrates accuracy and thoroughness.
• Business Acumen - Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Ethics - Works with integrity and principles; upholds organizational values.
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Dependability - Commits to long hours of work when necessary to reach goals. This may include nights and weekends.
• Professional appearance - displays good personal grooming and adherence to company protocol

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

Education and/or Experience

• Bachelor's degree from four-year College or university; prior related work experience; or equivalent combination of education and experience is required. Possess a valid Drivers License. Maintain any local required occupational licensing (if applicable), and keep that license in good standing.

Physical Demands

• While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and use hands to handle, feel, or type. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

• The working conditions are normal for a retail environment.

Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

Education and/or Experience

Bachelor's degree from four-year College or university; prior related work experience; or equivalent combination of education and experience is required. Possess a valid Driver's License. Maintain any local required occupational licensing (if applicable), and keep that license in good standing.

Physical Demands

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and use hands to handle, feel, or type. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The working conditions are normal for a retail environment.

Acknowledgements

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change, i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.

It is the Company's intent that this Job Description comply with all applicable local and state laws and regulations. Cruise America will not enforce any portion of this Job Description to the extent that it conflicts with any local or state laws or regulations.