Job Details

Provides onsite end-user support. Installs applications. Manages hardware and software installations and troubleshooting. Mentors junior level desktop support members. Participates in ticket queue management. Provides onsite smart hand support to other technical towers as needed. Installs and configures new hardware. Manages site-level inventory. Manages ticket queue for local support requests. Escalates systems outages or problems that are impacting production. Leads local onsite desktop support members. Validates that tickets are being assigned and worked in appropriate timeframes. Performs other duties as assigned. Complies with all policies and standards. Basic Qualifications for Consideration Performs routine assignments in the entry level to a professional job progression. Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts. Develops competence by performing struc...Support Analyst, IT, Support, Analyst, Desktop Support, Technology, Banking