Job Details

Job Description: Dental Office Manager

Position: Dental Office Manager
Location: Tempe
Compensation: $35+ per hour (based on experience) + Performance-Based Bonus (1-2% of collections after goals are met)
Employment Type: Full-Time

About Us:
We are a high-quality dental practice committed to providing exceptional care to our patients. We are looking for an experienced, dynamic, and detail-oriented Dental Office Manager to join our team. If you are passionate about creating an organized, efficient, and patient-centered environment, this could be the perfect opportunity for you.

Job Summary:
As the Dental Office Manager, you will be responsible for overseeing the daily operations of the dental office, ensuring that all aspects of the practice run smoothly. You will play a key role in managing the practice's front desk operations, treatment planning, insurance billing, and patient collections. Additionally, you will be responsible for leading a team and implementing policies and procedures to optimize office efficiency and performance.

Key Responsibilities:

• Treatment Planning: Collaborate with the dental team to ensure accurate treatment plans are created and communicated clearly to patients. Work closely with dentists to ensure the treatment plans align with patient needs and insurance coverage. Should be comfortable to present 30k or up treatment plan.

• Billing & Collections: Oversee insurance billing processes, including accurate coding and submission of claims. Ensure timely and accurate collection of patient payments, including insurance follow-ups, patient statements, and payment arrangements.

• Staff Supervision: Manage front office staff ensuring smooth daily operations. Provide leadership, training, and ongoing support to the team.

• Office Operations: Supervise and improve office systems, including scheduling, patient flow, inventory, and maintaining an organized and efficient office environment.

• Patient Relations: Maintain a patient-first environment. Address patient concerns, complaints, and inquiries in a professional and empathetic manner. Ensure a positive patient experience from check-in to checkout.

• Performance & Goal Achievement: Monitor key performance indicators (KPIs) for office operations, including revenue collection, appointment scheduling, and patient satisfaction. Work toward meeting established goals, with a performance-based bonus structure available upon meeting goals (1-2% of collections).

• Compliance & Quality Control: Ensure compliance with all federal, state, and local regulations, including HIPAA and OSHA. Ensure the practice adheres to quality control standards.

Required Qualifications:

• Proven experience as a Dental Office Manager or in a similar administrative or managerial role in a dental practice.

• Strong understanding of dental treatment planning, insurance billing, coding, and patient collections.

• Excellent communication and interpersonal skills to build rapport with patients and staff.

• Ability to lead a team, manage staff, and foster a positive work environment.

• Strong organizational skills with the ability to multitask and manage competing priorities.

• Knowledge of dental office management software and basic office technology.

• Demonstrated ability to achieve office performance goals and manage financial responsibilities effectively.

Preferred Qualifications:

• Experience with dental insurance verification and handling a wide variety of insurance carriers.

• Experience in treatment plan coordination and financial management of patient accounts.

• Leadership experience with the ability to motivate and drive results from a team.

• Spanish

Compensation & Benefits:

• Competitive hourly wage starting at $35/hour or more, based on experience.

• Performance-based bonus structure (1-2% of collections after office goal is met).

• Opportunity for growth within the practice.

• Paid time off, including holidays and vacation.

• Dental benefit, Ortho benefit

How to Apply:
If you meet the qualifications and are passionate about managing a thriving dental office, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role.

Join our team and help us continue to provide outstanding care to our patients while managing a high-performing, patient-focused office environment!

After reviewing your resume, we will do short phone interview and then in office interview on Saturday. You will need to work full 40 hours a week including some Saturdays.

Please do not apply if you are not serious about the job. Must be 15+ years of expereince.